Latest COVID-19 Updates

Important information

  • You must follow all COVID-19 policies that restaurants have in place.
  • You should continue to wear face masks or coverings at the restaurant and at the customer.
  • The pickup and delivery of all orders should be contact-free - find out more here.
  • Stay at least 2 metres apart from other people at all times.
  • Wash your hands with soap and water regularly, or use hand sanitiser.
  • Clean your bags with food-safe cleaning products before you work and regularly during.

Update - Thu 9 Dec

New COVID-19 measures in England

Yesterday evening the Government announced new COVID measures in England in response to concern over the Omicron variant. These measures include asking people to work from home if they can and enforcing mask-wearing in more indoor venues. 

Customers working from home may order food more, so when collecting an order it’s important that you continue to follow all COVID policies that restaurants and shops have in place, including wearing a mask in shops.

As cases of COVID-19 are rising across the country we’d also strongly recommend that you wear face masks at all restaurants and shops, and when you're at the customer's address. Doing this helps keep you, other riders, restaurant and shop staff, and our customers safe.

You can order masks and hand sanitiser for free by filling in this form.

Whenever you choose to work, it’s also extremely important that you continue to follow all other safety precautions, including:

  • Respecting social distancing and making sure you stay at least 2 metres apart from other people at all times. This includes when you’re waiting to collect an order as well as in between orders.
  • Where possible, the pick up and delivery of all orders should be contact-free to ensure you don’t come into direct contact with anyone while you work.
  • Cleaning your delivery bags with food-safe cleaning products before you start delivering orders and regularly while you’re working
  • Washing your hands with soap and water or using hand sanitiser frequently.

If you start to feel ill or test positive for COVID-19, follow all medical advice, do not log in and let us know immediately by contacting Rider Support

If you have any questions, please contact the Rider Support team.

Update - Wed 1 Dec

COVID-19: Important updates from the UK Government

The Government has announced changes in rules around face coverings across the UK. 

In England face coverings must now be worn in shops and shopping centres, in transport hubs and on public transport.

In Scotland, masks must be worn in shops, on public transport and in pubs and restaurants when not seated.

In Northern Ireland you must wear face coverings on public transport, in shops and hospitality venues.

In Wales, masks are legally required on public transport and in all public indoor areas apart from pubs and restaurants.

When collecting an order you must follow all COVID-19 policies that restaurants have in place.  

In indoor settings where a face covering isn’t required, the Government strongly recommends that you wear a face covering in crowded and enclosed spaces. In light of this, given the new rules in place, and concern about a new variant of Covid-19, we’d also highly recommend that you continue to wear face masks or coverings at the restaurant and at the customer.

You can order masks and hand sanitiser for free by filling in this form.

Whenever you choose to work, it’s extremely important that you continue to follow all safety precautions:

  • Respect social distancing and make sure you stay at least 2 metres apart from other people at all times. This includes when you’re waiting to collect an order as well as in between orders.
  • The pick up and delivery of all orders must be contact-free to ensure you don’t come into direct contact with anyone while you work.
  • Wear a face mask or covering when collecting and delivering orders - order masks and hand sanitiser for free by filling in this form.
  • Clean your delivery bags with food-safe cleaning products before you start delivering orders and regularly while you’re working and make sure to wash your hands with soap and water or sanitise them frequently.

Click here to visit the Government’s website where you can find more information on the latest COVID-19 announcements. If you have any questions, please contact the Rider Support team.

Update - Mon 19 July

Removal of most COVID-19 restrictions

On Monday, July 19, the majority of COVID-19 regulations and restrictions will come to an end in the UK. We're looking forward to life returning to normal again and we expect you are too, but it’s critical that safety still comes first. 

With this in mind, you should continue to:

  • Wear a face mask or covering while at restaurants and customer locations
  • Deliver all orders contact-free
  • Clean your thermal bag before and after each time you ride
  • Wash or sanitise your hands regularly throughout any time you work

Our restaurant partners may continue to operate contact-free collection processes or COVID-19 policies and you should always follow these whenever you pick up an order from them.

It’s also extremely important that you clean your thermal bag before and after each time you ride, and wash your hands with soap and water or use hand sanitiser regularly any time you’re online.

The lifting of most restrictions will lead to more people using the roads and pavements again to get to work, visit friends or go to the shops too. Because of this the chances of accidents may increase, so remember to take extra care when you ride:

  • Stay aware of what other road users and pedestrians around you are doing. This will give you more time to react and avoid any possible danger if someone is driving or acting recklessly.
  • Stay well within the speed limit, wear highly visible clothing and follow all road rules. If you ride a bicycle, use cycle lanes where possible and do not cycle on the pavement or other pedestrianised areas. 
  • If you or another rider is involved in an accident, call 999 straight away. Once you are safe, let the Rider Support team know. Remember, when you're online with Deliveroo you're covered by our free accident insurance.
  • Keep yourself refreshed when it comes to road safety. Further guidance and safety videos are available here and can be accessed at any time.

Click here to visit the Government’s website where you can find more information on the latest COVID-19 announcements. If you have any questions, please contact the Rider Support team.

Thank you for your commitment and fantastic efforts throughout the pandemic. Your hard work has helped to bring a smile to the faces of millions of people across the country during what has been a difficult time for so many.

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Update - Wed 2 Jun

Restaurants reopening

Over the next few weeks COVID-19 restrictions on hospitality will begin to lift across the UK. That means that restaurants and restaurant staff will be busier than normal serving dine-in customers as well as organising Deliveroo orders.

Restaurants may have changed their layout from lockdown, so you might need to wait to collect orders in a different place. Please make sure you aren't blocking any important access ways for restaurant staff while waiting.

As always, maintaining social distancing (two metres where you can) and wearing a face covering are really important to keep you, restaurant staff and customers safe. Don't forget that you can claim free masks and hand santiser from us if you're an active rider. You can find more information here.

You can also apply for free COVID-19 tests to take at home from the government here.

Update - Tues 6 Apr

Free face masks and hand sanitiser

Your safety is our priority. And during the COVID-19 pandemic it’s critical that the pickup and delivery of all orders should be contact-free and that you maintain a safe distance of at least 2 metres from others, including other riders, at all times. This will help keep everyone healthy.

We’re pleased to be able to provide riders across the UK with free face masks and hand sanitiser that you can use whenever you ride.

In order to claim a free kit, you must have completed at least 1 order with Deliveroo in the past 3 weeks and have an active rider account. Each kit will last for around 10 weeks. You can order a replacement set a couple of weeks in advance of your kit running out.

Order yours here

You can keep up with the latest COVID-19 updates here.

Update - Mon 4 January

England and Scotland national lockdowns

Today the Prime Minister and First Minister for Scotland announced new national lockdowns in England and Scotland.

Once again, food delivery continues to be an essential service, so restaurants and shops on Deliveroo will remain open for delivery.

Food delivery riders, like you, are allowed to continue working if you feel safe to do so. Your children are also able to go to school.
If you choose to work it is essential that you take extra precautions listed at the top of this page.

Thank you for continuing to support your community during the pandemic. Your safety, as well as the safety of our restaurant partners and customers, is our priority.

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Update - Mon 2 Nov

Self Employed Income Support Scheme update

Today the Prime Minister has announced that the Self Employed Income Support Scheme has been doubled once again. Self employed people, like you, could be eligible for a grant that will cover up to 80% of your average monthly earnings. The maximum grant you could receive will be £7,500 and it will be paid in a single lump sum. In addition, to ensure people who need support get it quickly, payments will also be made faster, with the claims window being brought forward from 14 December to 30 November.

You can find out if you are eligible for the scheme online by clicking here. The website will also tell you the date you will be able to make a claim and, if you need to, allow you to update your contact details so HMRC can reach you. You can find more information about the new parts of this scheme here.

In order to see if you’re eligible quickly, you should:

  • Have your Unique Taxpayer Reference (UTR) and National Insurance number to hand
  • Make sure your Government Gateway account details are up-to-date

More information about the current Self Employed Income Support Scheme can be found here. In addition to the Self Employed Income Support Scheme you may also be eligible to apply for financial support through the Government’s Universal Credit and ‘New Style’ Employment & Support Allowance schemes. You can read more about these here.

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Update - Sat 31 October

Delivery continues during England lockdown

Today the Government announced that due to the high number of COVID-19 cases across England, lockdown measures are being reintroduced from 00:01am, Thursday 5 November.

All non-essential shops, restaurants, cafes, pubs and bars will be shut for dine-in customers until Wednesday 2 December, and the public are being advised to stay at home as much as possible to prevent the spread of the virus.

Food delivery continues to be an essential service, so restaurants and shops on Deliveroo will remain open for delivery.

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Update - Thu 22 October

Self Employed Income Support Scheme update

Today the Chancellor has announced that the Self Employed Income Support Scheme has been doubled - Self employed people, like you, could be eligible for a grant that will cover up to 40% of your average monthly earnings. The maximum grant you could receive will be £3,750 and it will be paid in a single lump sum. For more information read the update below.

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Update - Thu 24 September

Self Employed Income Support Scheme and Self Assessment updates

Today the Government announced further support for people affected by COVID-19, including self employed people, like you, who ride with Deliveroo.

Self Employed Income Support Scheme

The Government has said that they will be extending the Self Employed Income Support Scheme that is due to end on Saturday 31 October. The scheme will now end in April 2021. It’s important to note that you can continue to work and still receive this grant.

They are also making changes to how the scheme works:

  • Self employed people, like you, could be eligible for a grant that will cover up to 20% of your average monthly earnings between November and January. The maximum grant you could receive will be £1,875 and it will be paid in a single lump sum.
  • The Government has said that there will be a second grant, covering the months between February and April. The details of this grant will be announced closer to the time.

Both of these grants are only available to people that are eligible for the existing Self Employed Income Support Scheme. You can find out if you are eligible for the scheme online by clicking here. The website will also tell you the date you will be able to make a claim and, if you need to, allow you to update your contact details so HMRC can reach you. You can find more information about the new parts of this scheme here.

In order to see if you’re eligible quickly, you should:

  • Have your Unique Taxpayer Reference (UTR) and National Insurance number to hand
  • Make sure your Government Gateway account details are up-to-date

More information about the current Self Employed Income Support Scheme can be found here. In addition to the Self Employed Income Support Scheme you may also be eligible to apply for financial support through the Government’s Universal Credit and ‘New Style’ Employment & Support Allowance schemes. You can read more about these here.

Help with paying taxes

As well as the new grants that have been announced, the Government has also said that it will make it easier for self employed people like you to pay their income tax, which is due in January 2021.

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Update - Wed 23 September

Face masks and coverings must be worn

Following updates from the Government, face masks or coverings must be worn at all times when at the restaurant and at the customer.

You can order masks and hand sanitiser for free by filling in this form.

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Update - Tue 22 September

New restrictions across the UK

The Prime Minister and devolved administrations today announced further restrictions to reduce the spread of COVID-19.

Restaurants and pubs will not be allowed to have customers eating in from 10pm, but food delivery continues to be an essential service - restaurants and shops on Deliveroo will remain open for delivery as normal and you can continue to work.

Whenever you choose to work, it’s extremely important that you continue to follow all safety precautions:

  • Respect social distancing and make sure you stay at least 2 metres apart from other people at all times. This includes when you’re waiting to collect an order as well as in between orders.
  • The pick up and delivery of all orders must be contact-free to ensure you don’t come into direct contact with anyone while you work.
  • Wear a face mask or covering when collecting and delivering orders - order masks and hand sanitiser for free by filling in this form.
  • Clean your delivery bags with food-safe cleaning products before you start delivering orders and regularly while you’re working and make sure to wash your hands with soap and water or sanitise them frequently.

Police will be handing out fines of up to £3,200 for anyone not following social distancing, and restaurants may be forced to shut if delivery riders break these rules. Deliveroo will also follow up on any reports we receive about riders not taking appropriate safety precautions, and failure to do so may be considered a breach of your contract with us.

The safety of our riders, restaurant partners and customers is our priority, so if you start to feel ill or test positive for COVID-19, follow all medical advice, do not log in and let us know immediately by contacting Rider Support

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Update – Thu 30 July 2020

Isolation update

The UK Government announced that who test positive for COVID-19 or show symptoms in the UK must now self-isolate for at least 10 days, rather than 7. You can read more about this update on the gov.uk website.

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Update – Fri 24 July 2020

Face coverings in England

The UK Government has announced that from today, Friday 24 July, everyone must wear a face covering when visiting shops. This includes convenience stores, cafes and takeaway-only restaurants.

The Government has confirmed that this new law does not apply to riders like you when you are collecting orders. However, while it is not a legal requirement for riders to wear a face covering, we strongly recommend wearing one whenever you work for your safety and that of others around you.

Restaurants and shops may still require you to wear one when entering their property so having a face covering with you at all times will ensure that you can continue to pick up and deliver orders smoothly. You should also check for signs about face coverings as well as the restaurant or shop’s pickup notes in the app before entering.

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Update – Fri 3 July 2020

Test and Trace update

Last night the Government released its guidance to restaurants on taking customer contact details to support the “Test and Trace” scheme, which is designed to help the Government contact people who may have been exposed to someone who has tested positive for COVID-19.

The Government has asked restaurants and pubs to take the contact details of customers dining-in at their premises in order to help with contacting people. Collecting this information is not a legal requirement, however, the Government is strongly encouraging restaurants to support their efforts in order to stop new outbreaks of the virus.

The new guidance makes clear that restaurants only ever need to collect the contact information of people dining-in the restaurant. They do not need to collect contact information for takeaway customers, or for Deliveroo riders collecting food from the restaurant.

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Update – Tue 23 Jun 2020

Staying safe as England reopens

As restaurants continue to reopen, we expect more customers to place orders with Deliveroo which means you’ll be busier and be able to earn more. But it’s critical that you continue to do all you can to stay safe while you work.

Always follow our contact-free policies

To safeguard your health, as well as the health of restaurant staff and customers, it is vital that you continue to follow the Government’s latest social distancing guidelines and Deliveroo’s contact-free policies:

  • Stay at least 2 metres away from others. This includes while you’re waiting to be offered an order, waiting to collect one, or when you’re just taking a break. If the restaurant you are collecting from has safety measures in place (like protective screens) and tells you it’s ok to do so, you can stand 1 metre apart.
  • The pickup of every order should be contact-free. If a restaurant does not have a contact-free pickup process in place please make sure you let the Rider Support team know so we can take action.
  • Always deliver contact-free. You should never pass an order over to a customer directly. Every order you deliver should be placed on the ground outside the customer’s door for them to collect. Make sure the customer has collected it before leaving.
  • Check ID at a safe distance. If a customer orders age-restricted items, ask them to hold their ID out at arm’s length so you can check they’re [X] years old or older.

Stay safe on the road

More people are using the roads again to get to work, visit friends or go to the shops. When you’re on the road, always put your personal safety first:

  • Stay aware of what other road users and pedestrians around you are doing. This will give you more time to react and avoid any possible danger if someone is driving or acting recklessly.
  • Stay well within the speed limit, wear highly visible clothing and follow all road rules. If you ride a bicycle, use cycle lanes where possible and do not cycle on the pavement or other pedestrianised areas.
  • If you or another rider is involved in an accident, call 999 straight away. Once you are safe, let the Rider Support team know. Whenever you’re working with Deliveroo you’re covered by our free accident insurance. This ensures that you can receive supporting income if you’re unable to work following an accident.

Keep yourself refreshed when it comes to road safety. Further guidance and safety videos are available on the rider website and can be accessed at any time.

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Update – Fri 29 May 2020

Track & trace and Self Employment Income Support Scheme extension

Yesterday the Government officially launched a COVID-19 track and trace system across England and Scotland. From now on, anyone who tests positive for COVID-19 will be asked for a list of people who they have come into close contact with for at least 15 minutes in the 48 hours before developing symptoms. If you test positive for COVID-19 and are asked to provide the contact details of people you have had contact with, you should do so and follow government guidance.

If someone who has tested positive names you on their list of contacts you will get a call, text or email from the Government letting you know and asking you to self-isolate for 14 days. Again, it’s important that you follow any official advice.

Please let the Rider Support team know if you’ve been contacted immediately so that we can take appropriate steps to help protect everyone’s health. While you self-isolate, your account will be suspended.

If you are contacted, only you need to self-isolate. Other members of your household do not need to isolate with you unless you start to experience symptoms of COVID-19. If you do start to experience symptoms you should request a test through the Government website.

If you are asked to self-isolate as part of the track and trace system you can claim from the Rider Support Fund, subject to being able to provide verifiable evidence that you have been asked to self-isolate.

Today the Government also announced that it is extending the Self-Employment Income Support Scheme, so self-employed people, including Deliveroo riders, whose earnings have been affected by COVID-19 and who are eligible for the scheme can apply for a second and final grant, worth 70% of their average monthly earnings. This will be paid in August and capped at £6,570. You can read more about this news and other support available through the Government here.

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Update – Mon 18 May 2020

Bounce Back Loans

The Government have announced the launch of Bounce Bank loans which you might be eligible for. The scheme is government-backed and allows small businesses to take out loans of up to £50,000 with a flat rate of 2.5% interest. You can find out more on gov.uk here.

In order to apply for a Bounce Back loan you may need to provide a tax return. We’ve partnered with Untied, the UK’s personal tax app, who are offering a free service for Deliveroo riders, making tax filing as easy as possible.

You will need to make your own decision as to whether to take out a Bounce Back loan or use Untied’s services and you may need to sign up to contractual terms with lenders or Untied which Deliveroo will not be a party to and has no control over.

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Update – Tue 12 May 2020

Latest guidance for riders from the UK Government

This week the Government published its new strategy to slowly lift the rules currently in place to stop the spread of COVID-19.

As part of the strategy, the Government has published new recommendations on the use of face coverings. The Government has said that people should consider using face coverings when in enclosed spaces, shops or places where they will meet people outside their household. However, face coverings are not required and the Government is clear that it is up to each individual to decide whether or not to use one. You can read the Government’s full recommendation here.

The Government has also been clear that face coverings does not mean surgical face masks. Other face coverings, such as homemade masks or scarves are equally suitable. Surgical face masks are only required when in healthcare settings, such as a hospital.

The Government’s guidance is very clear that, even if you choose to wear a facemask, the most important thing you can do to stop the spread of COVID-19 is to maintain a safe social distance wherever possible. This means that the pickup and delivery of all orders should continue to be contact-free and you should avoid standing too close to other riders or members of the public when waiting for orders, even when you are wearing a mask or face covering.

If you do choose to wear a face covering, it is important you do so safely. The Government has published a guide on how to wear a face covering in a way that reduces the risk of contamination. The main things you should do are:

  • Wash your hands thoroughly with soap and water for 20 seconds or use hand sanitiser before putting a face covering on, and after removing it
  • When wearing a face covering, avoid touching your face or face covering, as this could contaminate them with germs from your hands
  • Change your face covering if it becomes damp or if you’ve touched it
  • Continue to wash your hands regularly
  • Practice social distancing wherever possible

Ordering masks and sanitiser through Deliveroo

We are pleased to have been able to provide riders across the UK with face masks and hand sanitiser already and our team are working hard to have more manufactured and sent to you as soon as possible.

Complete this form to place an order for more masks and hand sanitiser.

Any rider who has completed at least 1 delivery in the past 3 weeks and has an active rider account will be eligible to receive free face masks and hand sanitiser. If your account was recently temporarily disabled due to COVID-19 and you want to ride again, your order will be processed based on the last 3 weeks your account was active. And if you previously ordered masks and sanitiser, you can place another order.

Please note that because of high demand and enhanced border checks it may take a few weeks for your order to arrive. We ask for your patience and understanding during this time. The masks ordered through the form above will be reusable and come with care instructions.

If you are able to purchase a mask for yourself in the meantime, you can apply for a payment of up to £20 to cover the cost. Please make sure the receipt you submit matches the requirements outlined at the start of the form.

Please remember, if you begin to experience any symptoms of COVID-19 or need to self-isolate, follow all medical advice, do not log in and let the Rider Support team know immediately. You can read all of our updates so far on this webpage, including how to apply for Deliveroo’s Rider Support Fund or access financial support through the Government should you need to.

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Update – Mon 4 May 2020

Self-employed Income Support update

From Monday 4 May, HM Revenue and Customs (HMRC) will begin contacting self-employed people, including Deliveroo riders, who may be eligible for the Government’s Self-Employed Income Support Scheme.

As a rider, you can receive a grant of up to 80% of your average monthly earnings over the last 3 years – up to a maximum of £2,500 per month.

Grants will cover March, April and May, but this may be extended. Payment of the grant will be made in one lump sum, expected to be paid from the start of June. It’s important to note that you can continue to work and still receive the grant.

If you are unsure if you are eligible for the scheme, you can find out online by clicking here.

Using this website will also allow you to find out the date you will be able to make a claim and to provide up to date contact details so HMRC can contact you about the scheme.

In order to see if you’re eligible quickly, you should:

  • have your Unique Taxpayer Reference (UTR) and your National Insurance Number to hand
  • make sure your details are up-to-date in your Government Gateway account

The service that will allow you to claim for the Self-Employed Income Support Scheme will open 13 May. Further information can be found on the Government’s website.

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Update – Fri 24 Apr 2020

COVID-19 testing

Everyone who is working and provides an essential service, which includes Deliveroo riders, can now access a free COVID-19 test through the Government. You should book a test or request a home test kit if you begin to experience any symptoms of COVID-19.

You’ll need to complete an identity check when requesting a home test kit and tests will also be available to anyone who lives with you.

Click here to request a test appointment – if the form is closed, please check again tomorrow. Spaces for home test kit requests open every day at 8am and are assigned on a first come, first served basis.

Using a home test kit

When you receive your kit please make sure to follow all the instructions provided. The NHS will aim to inform you of your test results within 48 hours.

Visiting a testing site

Once you have filled out the form, you will be given an opportunity to book a time and location for a test. You will then receive confirmation of the date and time of the test at a local testing site – please take note of all instructions provided.

Once you arrive at the testing site for your appointment, staff will guide you through the process. The NHS will aim to inform you of your test results within 48 hours.

Your results

If you test positive for COVID-19, you should follow all medical advice given to you by the NHS. You should also let the Rider Support team know so we can take appropriate steps to help protect the health of other riders, restaurant staff and Deliveroo customers.

If you need financial help due to COVID-19, we’ll let you know how you can apply for the Rider Support Fund as well as other types of financial support available through the Government.

If you test negative and don’t have any symptoms you can continue to ride with Deliveroo when and where you want. The pickup and delivery of all orders should remain contact-free and you should still respect social distancing rules by staying at least 2 metres away from others, including other riders, at all times.

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Update – Wed 22 Apr 2020

Free tax filing

Last month the Government announced a new Income Support scheme for self employed people, who have been affected by COVID-19.

As a rider, you may be able to receive a grant of up to 80% of your average monthly earnings over the last 3 years.To be eligible for the scheme you must have been self employed for more than a year, earn more than half your total income through self employed work and have filed a tax return for the 2018/2019 tax year .

You have until April 23 2020 to submit one or you won’t be able to claim. You can find out more info on the roo community site.If you still need to file your tax return for 2018/19 we’ve partnered with Untied, the UK’s personal tax app, who are offering a free service for Deliveroo riders, making tax filing as easy as possible.

With Untied, you just enter your income and expenses, and submit straight from your phone. Their service is also able to be translated into other languages.

Find out more here.

You will need to make your own decision as to whether to use Untied’s services and you may need to sign up to contractual terms with Untied which Deliveroo will not be a party to and has no control over

Read more here.

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Update – Thu 26 Mar 2020

Self Employed Income Support Scheme

This afternoon the Government announced a new Self Employed Income Support Scheme to provide support to self-employed people impacted by COVID-19.

As a rider,  you can recieve a grant of up to 80% of your average monthly earnings over the last 3 years – up to a maximum of £2,500 per month.

Grants will cover March, April and May, but this may be extended. Payment of the grant will be made in one lump sum, expected to be paid from the start of June. You can continue to work and still receive the grant.

Read more here.

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Update – Mon 23 Mar 2020

Updates from the UK Government

Tonight the Government announced further measures to help protect everyone’s health during the COVID-19 outbreak.

These measures called for people to stay indoors except for when they need to exercise, shop for essential items, have a medical need or have to travel for essential work. You can read about all the measures the Government is taking here.

Crucially, the Prime Minister encouraged the public to use food delivery services where they can, which includes Deliveroo. This means you can continue to ride when and where you want.

Food delivery is an essential service – bringing food to millions of people across the UK. When working, it’s extremely important that you remember to respect social distancing recommendations and make sure you stay at least 2 metres apart from other people at all times. This includes when you’re waiting to collect an order as well as in between orders. Groups of more than 2 people who do not live together will be asked to move on or, in some instances, fined by the police.

The pick up and delivery of all orders should continue to be contact-free to ensure you don’t come into direct contact with anyone while you work. You can find more information about this on the rider website.

If you start to feel ill or test positive for COVID-19, follow all medical advice, do not log in and let us know immediately via Rider Support. 

You can read about the Government support available for self-employed people here. Riders who work regularly with Deliveroo and can provide proof that they have contracted the virus or been placed in quarantine by a medical authority can also apply for financial help through our Rider Support Fund.

The safety of our riders, restaurant partners and customers is our priority..

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Update – Sat 21 Mar 2020

Contact-free pick up & delivery

From today the pick up and delivery of all orders must be contact-free. This is to help protect the safety and health of everyone in the UK as the COVID-19 outbreak continues.

Contact-free pick up
We have asked all of our restaurant partners to introduce contact-free pick up for Deliveroo riders.

To enable contact-free pick up, many restaurants will:

  • Continue to properly seal all packaging and bags using tape or stickers
  • Create a waiting area for riders inside the restaurant where they can wait a safe distance away from each other
  • Create a waiting area for other riders outside the restaurant – riders should stay a safe distance away from other riders and staff while waiting outside even if there is no dedicated waiting area
  • Create pick up areas, as far from food preparation as possible, that means no direct contact between riders and restaurant staff will be required to pick up an order
  • Have someone from their team manage pick ups during busy times
  • Make sure that only 1 order at a time is collected from a pick up area
  • Make soap and water or hand sanitising gel available to riders whenever possible

 

Please make sure that you bring your thermal bag into the restaurant with you when picking up an order. You should always place the order in your thermal bag and seal it before leaving the restaurant.

Restaurant wait times may be impacted because of this exceptional situation, so we ask for your patience and understanding during this time. We also ask that you respect social distancing recommendations at all times and remain at least 2 metres away from others while you wait.

Contact-free delivery
Every time a customer places a new order, ‘Contact-free delivery’ will now be automatically selected. We have sent an email to our customers to tell them that all orders will be delivered this way from now on.

Follow these steps when making a contact-free delivery:

  1. Let the customer know you’ve arrived
  2. Leave the order outside the customer’s door
  3. Step back at least 2 metres and wait nearby for the customer to collect it
  4. Tap ‘Complete delivery’ only when you’ve seen the customer collect it

 

If the order contains age restricted products like alcohol or tobacco, you should still follow Deliveroo’s Challenge 25 policy. Ask the customer to hold their ID up for you to check, but don’t take it from them.

Update – Fri 20 Mar 2020

This evening the Government announced that all restaurants in the UK will be closed until further notice but customers will still be able to order from restaurants on Deliveroo.

This means you are still free to work when you want and can pick up orders from our restaurant partners. We are also in touch with all our restaurant partners and have let them know they can still provide food delivery services through Deliveroo.

While waiting to collect an order, please respect social distancing recommendations and stand at least 2 metres away from other people, including restaurant staff and riders. Please also make sure you check the delivery notes of each order to see whether a customer has asked for it to be delivered contact-free.

The Government also made an important announcement about the support that’s available to self employed people, which includes Deliveroo riders:

Universal Credit
The amount you can receive from Universal Credit (UC) has increased to £95.40 from £73.10 per week.

You may also be able to claim extra to help with the cost of your rent through the Universal Credit system. The Government has increased the maximum amount of support available to people who pay rent.

You can claim Universal Credit if you are unable to work. To get Universal Credit you must create an online account and fill in an application.

If you need help creating an account or completing your application, call 0800 328 5644.

Tax payments
The Government has also said it will defer self-assessment tax payments. This means that any tax you owe does not need to be paid until January 2021.

‘New style’ Employment & Support Allowance (ESA)
You may also be able to access money quickly through ESA. If you qualify for ESA you will receive £73.10 per week (or £57.90 if you are under 25). To qualify for ESA you need to have paid enough National Insurance contributions in the last 2 – 3 years.

You will need to complete an application form to apply for ESA. You will then need to call the helpline (0800 328 5644) to book an appointment for a discussion about your claim.

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Update – Mon 16 Mar 2020

Updates from the UK Government

This evening (16 March) the UK Government issued further advice about the COVID-19 outbreak and how we can help each other to stay safe and healthy. The government has encouraged people not to visit restaurants, cinemas, bars and other social venues. However – restaurants can stay open and continue to offer food delivery services.

The Government also advise:

  • If anyone in your household has either a high temperature or a persistent cough then everyone in the household should self isolate for 14 days
  • If you live on your own and have symptoms then you should isolate for 7 days
  • Everyone should avoid all unnecessary contact with other people

If you are healthy and no one in your household has symptoms then you are still able to ride with Deliveroo as normal. Currently, there is no evidence to support transmission of COVID-19 by food. Unlike foodborne viruses that make people ill through contaminated food, foodborne exposure to COVID-19 is not known to be a route of transmission.

From Sunday, older people and people with certain health conditions, who are at a higher risk of contracting the virus, will be asked to isolate themselves for a significant period. The NHS will be letting affected people know more about this over the next several days.

If you begin to show any symptoms of COVID-19, you should seek advice on the NHS 111 website, and avoid calling 111 unless your symptoms last for more than 7 days, or if you feel you can’t cope with the symptoms at home and may need to go to hospital.

The most up to date government guidance can be found here.

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Update – Fri 13 Mar 2020

Contact-free deliveries

Starting today customers will be able to choose ‘Contact-free delivery’ at check-out. You’ll be able to see when a customer has selected this option in the order’s delivery notes. Limiting contact when delivering orders will help keep everyone healthy.

See how contact-free deliveries work

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Update – Fri 13 Mar 2020

Government financial support

The UK Government has made it easier for self-employed people who need to self-isolate or are diagnosed with Coronavirus to get support through the benefits system. This includes people, like you, who ride with Deliveroo.

Click here to read more and find out how to apply.

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Update – Tue 10 Mar 2020

Deliveroo’s Rider Support Fund – for those impacted by COVID-19

Your safety is our priority and we want to make sure that riders who work regularly with Deliveroo and have contracted the virus or been placed in quarantine by a medical authority will be eligible for financial support for a period of up to 14 days.

Deliveroo is creating a support fund to make sure that riders impacted by the virus are supported during this difficult time.

This is a one-off fund that will be time-limited and designed to support riders in these unique and difficult circumstances. The policy will remain under review as this unprecedented situation develops.

Deliveroo has already issued guidance on how you can protect yourself and others. We remain in contact with relevant authorities on a daily basis and will continue to update you with all the latest advice as we receive it.

This fund is designed to support the riders who need it most. However, fraud is a criminal offence. It is important that we state that if the fund is abused we will enforce our rights to the fullest extent, which may include termination of your service agreement together with other legal remedies. We will also notify the police and other relevant enforcement agencies of any suspected abuse.

If you have contracted COVID-19, or have been placed in quarantine by a medical authority, please contact rider support for further information about how to apply for financial support from the fund.

For everyone else please take care and continue to check back for updated guidance on how to stay safe when working.

Update – Tue 3 Mar 2020

At Deliveroo we take the safety of our riders, restaurants and customers extremely seriously, in particular at this time when reports of COVID-19 (Coronavirus) are increasing.

We know that you will want to make sure you stay safe during this period, as well as help protect the health of restaurant partners and customers.

Below are a set of small but important steps you can take to help achieve this. We will keep this, and you, updated as the situation progresses.

 

UK Government and Public Health England Guidance

Public Health England (PHE) recommends that the following general cold and flu precautions are taken to help prevent people from catching and spreading COVID-19:

  • Cover your mouth and nose with a tissue when you cough or sneeze.
  • Put used tissues in the bin straight away
  • Wash your hands with soap and water often – use hand sanitiser gel if soap and water are not available.
  • Try to avoid close contact with people who are unwell
  • Clean and disinfect frequently touched objects and surfaces
  • Do not touch your eyes, nose or mouth if your hands are not clean

Further NHS guidance is available online here, or on the World Health Organisation website.

 

Staying safe while working with Deliveroo

  • Make sure to regularly wash your Deliveroo kit or clothes you wear while riding. Click here to order new or replacement kit.
  • Wipe down your thermal bag before and after each time you ride.
  • Wash your hands with soap and water thoroughly before you go online, and carry a bottle of hand sanitiser with you so you can keep them clean throughout your time on the road.
  • Always store food in your thermal bag to help minimise the risk exposure to any potentially infectious airborne material.
  • Seal your bag as soon as you’ve packed an order and keep it closed until you’ve reached the customer’s location.
  • Regularly check Public Health England guidance to keep up to date on the advice that they provide.
  • Do not log in if you begin to feel unwell or display any symptoms of COVID-19. Seek medical attention straight away and avoid close contact with others. If you have booked slots that you need to cancel, reach out to us so we can freeze your statistics.
  • Immediately notify us if you have tested positive for COVID-19. We will need to contact any restaurant partners and customers who may you may have come into contact with during that period, so we can check whether they are experiencing symptoms of COVID-19.

 

Working with restaurant partners

We have also shared guidance with our restaurant partners to help ensure their premises and employees stay as clean and safe as possible. With this in mind, we have advised them to:

  • Minimise the number of people who are exposed to food by considering the area in which they have riders wait to collect food. We’ve asked that the area where riders wait is kept clean and separate from the area where food is being prepared.
  • Ensure all packaging and bags are properly sealed using tape or staples before it’s handed over to a rider. This is to prevent potentially infectious airborne material from coming in contact with the food during delivery. We have also encouraged restaurant partners to double bag delivery orders so that food is kept safe inside before it is handed to the customer.

If you have any concerns or questions, please don’t hesitate to get in touch with our dedicated Rider Support team through the rider website or your app.