By using the App you are confirming that you have understood and agreed to these App Terms in their entirety.
In these terms, when we say or refer to the “App”, we mean all the platforms and software we use to facilitate the services Deliveroo riders (“Riders”) provide to us, including our rider mobile device application (the "Rider App") and our website riders.deliveroo.co.uk.
The App has features which, among others, allows you to submit Rider applications, notifies Riders that a delivery opportunity is available, enables communication between Riders and us, customers and restaurant partners and facilitates the allocation of orders, all with the sole intention of facilitating the Rider services you provide to Deliveroo (the “Purpose”).
1) Before you start using the App
1.1) Please read these App Terms carefully before you start using the App. They form a legally binding contract between you and Roofoods Ltd (“Deliveroo”).
1.2) By using the App you are confirming that you have understood and agreed to these App Terms in their entirety. For the avoidance of doubt, “using the App” can include, but isn’t limited to, installing, accessing, browsing, registering with, using features, interacting, posting or making purchases using the App.
1.3) These App Terms apply regardless of how you acquire or access the App. If you don’t agree with them, you must not use our App.
2) Additional Terms
2.1) When we refer to the “App Terms”, we mean these terms, together with:
a) our Deliveroo UK Rider Privacy Policy, where we explain the data we collect when you use or register to use the App and the different purposes we use that data for. You can find it here: https://rider.deliveroo.co.uk/rider-privacy;
b) the Supplier Agreement; and
c) any additional terms or policies that may apply in order to use the App or certain features of it,
all of which are incorporated here by reference.
3) Who can use the App
3.1) The App is only for:
a) Deliveroo Riders with a registered and active account;
b) Substitute Riders (provided you have the permission of the Rider you are substituting for); or
c) You, if we’ve given you explicit permission.
3.2) You’re not allowed to create more than one account.
3.3) You’re not allowed to create another account if we’ve already disabled your account, previously removed or banned your use of our App.
3.4) You’re not allowed to use or attempt to use another user’s account, unless a Rider has appointed you as a substitute and given you their explicit permission to use their Deliveroo Rider Credentials (defined below).
3.5) We can refuse to register you, terminate, suspend or limit how you use the App (e.g. if we think you’ve failed to comply with any of the App Terms). If we’re required to, we’ll let you know in advance.
3.6) You agree to cooperate with us fully and give us information we need in order to provide and maintain our App and, if needed, to evidence your (and your substitutes’) compliance with these App Terms.
4) Installing and updating the Rider App
4.1) At the moment, the Rider App can only be downloaded from the Apple App Store or the Google Play Store. Please don’t use any versions downloaded from any other platforms or stores.
4.2) You mustn’t install or use the Rider App on or via jailbroken or rooted devices. These are devices which have had the device’s standard or intended security features changed or removed, making them less secure and more vulnerable to unauthorised or malicious use.
4.3) You must make sure the device you use to download the App doesn’t have malware installed on it.
4.4) You must always use the latest version of the App available.
5) Access to the App
5.1) To get you set up on the App, and as part of our security procedures, we will ask you for some information which we will process in line with our UK Rider Privacy Policy, including your email and / or phone number to use as your user name when you log in. Each time you log in, we will provide you with a one-time verification passcode. We refer to these login details as your “Deliveroo Rider Credentials”.
6) How you must look after your Deliveroo Rider Credentials and account
6.1) You have a responsibility to protect yourself and your information on the App from unauthorised use.
6.2) You must take care to keep the devices on which you use the App safe, in line with good security practices, and only use the App in accordance with all user guidelines.
6.3) Your Deliveroo Rider Credentials and your Deliveroo account are only to be used by you and your authorised substitutes.
6.4) You must not share your Deliveroo Rider Credentials or otherwise allow access to your account, the App Content (as defined below) or information on the App, directly or indirectly, with anyone or any third-party technology, other than substitutes that you have authorised and trust to keep your information safe.
6.5) If you give permission for a substitute to use your Deliveroo Rider Credentials it is your sole responsibility to make sure they’ve read, understood and comply with these App Terms.
7) Letting us know if you think your account has been compromised
7.1) If you suspect or know that your Deliveroo Rider Credentials have been compromised in any way, or that there’s unauthorised access or use of your account, or if you have any concerns about the security of your account or the App or any App Content (as defined below), you must let us know immediately by contacting Rider Support.
8) Do’s and Don’ts of using the App
a) Only use the App in a professional manner, following the guidance, policies, user guidelines we’ve communicated to you;
b) Only use the App for the Purpose;
c) Don’t use the App in any way that could interfere with the Purpose (e.g. using techniques, tools or processes to block or spoof GPS location);
d) Don’t use the App in any way that could damage it or stop it working or do anything which might affect our systems or others (e.g. upload viruses or malicious code or otherwise compromise, hack, bypass, or circumvent the security of our App);
e) Don’t use the App for anything illegal;
f) If you access or use the App outside of the UK, you are responsible for complying with any local laws that may apply to your use of the App;
g) Don’t use the App to access, store, upload, distribute or transmit any content or images that are inappropriate, offensive, harmful, threatening, defamatory, obscene, harassing, promotes violence or illegal;
h) Don’t use the App in any way that breaches or inhibits other people’s rights or their use of the App, including us and other Riders;
i) Don’t allow any third party, or third-party App to attempt to access our App through unauthorised third-party applications;
j) Don’t solicit login credentials from other users;
k) Don’t buy or sell access to your account. And don’t rent, lease or otherwise permit access to your account, if by doing so you risk violating or infringing our, our licensors' or someone else’s intellectual property rights or the security of the App;
l) Don’t copy, reproduce, crawl, frame, republish, download, print, post, distribute, broadcast, record, transmit, edit, link to, deep-link into, or distribute in any way the web pages or materials on the App or the computer codes or elements comprising the App, other than for the Purpose or our own internal business use;
m) Don’t attempt to make any income or use the App for any commercial purpose, other than the Purpose and the Rider services you or your substitutes provide to us;
i) You must not monitor our App’s availability, performance or functionality for any competitive purpose or simulate the appearance or function of our App;
ii) Don’t reverse engineer, duplicate, decompile, disassemble, or decode our App (including any underlying idea or algorithm), or otherwise extract the source code of the software of our App; and
iii) Don’t use or permit any robot, spider, crawler, scraper or other automated means or interface to access our App or extract other users’ information.
9) Intellectual Property Rights
9.1) We, or our licensors, own our App and all information, materials, software (including data files, source and object codes, application programming interfaces, architecture, databases and related documentation), images, text, graphics, illustrations, logos, designs, patents, trademarks, goodwill, service marks, copyrights, photographs, audio, video, music and other content available on our App, any modifications and improvements we make to our App and its content, as well as “look and feel” of our App and all related intellectual property rights (“App Content”).
9.2) All intellectual property rights applicable to the App or the App Content shall remain vested in Deliveroo or our licensors. Your use of the App, the App Content and its intellectual property rights shall be limited to the Purpose.
9.3) We may access or disclose information about you or your use of our App: (a) if we are required to do so by law; (b) to respond to your requests for customer service support; (c) when we, in our discretion, think it is necessary to protect the rights or personal safety of us, our customers, our restaurant partners, or the public; or (d) otherwise in accordance with and as explained in our Deliveroo UK Rider Privacy Policy.
9.4) By submitting information (other than your personal data), like text, photos, graphics, posts or other content, to the App, you are confirming that you have the right to use the same and grant us the right to use those materials at our own discretion (with or without accreditation) and for any purpose, including without limitation, to edit, copy, sub-license, reproduce, disclose, post and remove such materials from the App. You give us the right to use those materials for as long as your content is protected by intellectual property rights.
9.5) If you provide any feedback or suggestions to us about our App, subject to compliance with data protection laws, we can use these in any way without compensating you and without any restriction or obligation to you. You agree that we will own all rights in any materials or items we develop based on such feedback or suggestions. If you remove any feedback or suggestions you previously provided, we may continue to use any materials or items developed based on your feedback or suggestions.
10) Our warranties and disclaimer
10.1) The App is made available without charge so we will try to keep it available, but we cannot make any promises as to availability. Our App is provided “as is” and “as available” and (to the extent permitted by law and except as stated in these App Terms) without warranties of any kind, either express or implied, including implied warranties: (a) relating to merchantability, satisfactory quality, fitness for a particular purpose, title, quiet enjoyment, non-infringement; or (b) arising from a course of dealing.
10.2) In addition, while we attempt to provide a good user experience, we do not represent or warrant that: (a) our App will always be entirely secure, error-free or timely; (b) our App will always function without delays, disruption or imperfections; or (c) that any App Content will always be timely or accurate.
10.3) To the fullest extent permitted by law, we take no responsibility and assume no liability for App Content. You agree that your sole and exclusive remedy for any problems or dissatisfaction with our App is to delete your account and stop using our App.
10.4) To the extent permitted by law, we and our third party licensors shall not be liable for any errors or omissions or any loss, damage or expense incurred by reliance on any App Content.
11) Limitation of liability
11.1) Nothing in these App Terms will exclude or limit any liability: (a) for death or personal injury caused by our negligence; (b) for fraud or fraudulent misrepresentation; or (c) for anything else that cannot be limited or excluded by law.
11.2) Subject to section 11.1, we and our personnel will not be liable for any indirect, incidental, special, or consequential damages, or for any loss of: profit, revenue, business, or contracts, or any loss of use or loss of or damage to data or goodwill or other intangible losses, in each case whether incurred directly or indirectly, resulting from: (a) your use of our App or inability to use our App; or (b) your access to or inability to access our App.
11.3) Subject to sections 11.1 and 11.2, in no event will our total, aggregate liability, howsoever arising (including in contract, tort (including negligence), or breach of statutory duty) for all claims relating to our App exceed £100.
12) Changes to our App and these App Terms
12.1) From time to time we will update these App Terms and/or the software or policies related to the App.
12.2) We may update the App through the App store. This means we may add or remove features, products or functionalities, and we may also suspend or stop access to our App altogether. Depending on what the update is, you may not be able to use the App until you’ve installed the latest version and accepted the new information about it.
12.3) Changes to the App Terms will take effect once we’ve published them on the App, so please check them regularly, as if you continue to use the App after those changes, you are confirming that you’ve agreed to those changes.
13) Terminating or suspending use of the App
13.1) It’s up to you whether, when or where you use the App. You can delete your account at any time and for any reason. If you delete your account these App Terms won’t apply after that point, but they still apply for any thing that happened whilst you were using the App.
13.2) There are some rights and obligations that continue, even after your account has been deleted (either by you or us, for any reason), so that both you and we will continue to be bound by sections 10 (Our warranties and disclaimer); 11 (Limitation of Liability); 13 (Terminating or suspending use of the App); 14 (Governing law and venue) and 15 (General terms) of these App Terms.
14) Governing law and venue
The laws of England and Wales govern the relationship between you and us, these App Terms and/or your use of our App, and any claims and disputes (including any non-contractual claims or disputes) arising out of or relating to the same. Both you and we irrevocably agree the courts of England shall have exclusive jurisdiction of any claim or dispute (including any non-contractual claims or disputes) arising out of or relating to the relationship between you and us, these App Terms and/or your use of our App.
15) General terms
We will not be liable for any breach of these App Terms caused by events, circumstances or causes beyond our reasonable control. If any provision of these App Terms is found unenforceable, that provision will be severed from these App Terms and not affect the validity and enforceability of any remaining provisions. These App Terms (including the terms they refer to) make up the entire agreement between you and us regarding our App, and supersede any prior agreements. These App Terms do not create or confer any third-party beneficiary rights. If we do not enforce a provision in these App Terms, it will not be considered a waiver. We reserve the right to transfer our rights under these App Terms and provide our App using another entity, provided that entity upholds these App Terms. You may not transfer any of your rights or obligations under these App Terms without our consent. We reserve all rights not expressly granted to you. Any words following “including”, “include”, “for example” or similar expression shall be illustrative only.
16) Contact us
Please send any comments, questions, concerns, suggestions or other notices to our Rider Support Team by visiting https://riders.deliveroo.co.uk/en/support/new-riders/contact.
If we need to notify you, we may notify you by email, posts within our App, or other legally accepted means.