Everything you need to know about substitution

Working flexibly with Deliveroo means you choose exactly how you work. As outlined in your supplier agreement, this includes being able to choose to appoint other people to complete orders for you.

When you appoint a substitute it’s your responsibility to make sure that this person meets all of the requirements to work with Deliveroo, as set out in your supplier agreement. This includes checking the following information about your substitute:

  • They are over 18 years of age
  • They have the right to work in the UK
  • They are not subject to any unspent criminal convictions (find out how to check here)
  • They know how to perform deliveries safely and in accordance with applicable road safety, food safety and health and safety laws

Please remember that you’re responsible for your substitute and their knowledge of how to carry out deliveries safely and according to the relevant road safety, food safety and health and safety laws.

You can always send your substitute a link to this website where they can watch videos on all of these subjects as well as all the information provided to you at onboarding.

Deliveroo operates a zero-tolerance policy towards anyone who fails to meet their obligations in relation to any substitute engaged by them.