In September 2022, Deliveroo entered into a voluntary partnership with GMB Union and formally recognised them as our official Rider Trade Union.
The union plays a vital role in shaping our ways of working at Deliveroo, and we share a common vision to make Deliveroo the best platform for riders to work. Find out more here about the partnership and how you can join the GMB union.
Rider insights and union feedback have shown us that we achieve success when all three sides of our marketplace, Partners, Riders & Customers, work together in collaboration.
We believe that we can go further to promote positive rider/partner relationships that will help us build on that existing success and have come together to create the The Deliveroo x GMB Union Rider/Partner Respect Charter.
The aim of the charter is to build on our existing community guidelines and processes, to create a set of core principles that will be integrated and upheld by riders and partners, to help improve the rider/partner relationship.
The values contained within the charter are based on mutual respect and the right to be treated with dignity when operating on the Deliveroo platform, as well as committing to operational excellence.