At Deliveroo we’re on a mission to create the very best food delivery service in the world - for our customers, our food partners and you, our riders. That means we’re always looking for ways to help improve your delivery experience.
We’ve introduced two new functions in the rider app so that you can unassign yourself from an order if The restaurant is closed, or the Order is missing.
When to use these buttons:
- After accepting an order, you arrive at the restaurant or food delivery partner and they are closed.
- After arriving at the restaurant or food delivery partner, the staff inform you that the whole order was already collected by another rider.
Here’s how to use these buttons correctly in the rider app:
- From the Collect Order screen, tap on the Order
- From the Help screen, tap Report or reject order
- At the bottom of the next screen, tap Restaurant is closed or Order is missing
- Confirm to unassign from the order
Or if you’re near the restaurant, you can tap the ? in the upper right corner from the map screen and select Restaurant is closed.
You won’t need to contact Rider Support in order to unassign from these orders. We’ll also try to contact the restaurant to find out whether they’re open and preparing orders or find out what happened to the missing order.
We’ve introduced these buttons in the rider app so that you can move on from an order when a restaurant is closed or if the order has already been collected by another rider. These buttons will also help us to understand these orders better, so that we can continue to improve the delivery experience for our restaurant partners, customers and you, our riders.
If you have questions about these new buttons in the rider app, or about how to collect and deliver orders correctly, get in touch.