When you're riding with Deliveroo you've probably been offered two orders from one or even two restaurants at the same time. We call these stacked orders - they are designed so you can earn more in less time by reducing your travel back and forth. Plus it helps us provide a more efficient service to our customers.
We've been making changes to the design in the rider app to make it easier to use, and we're excited to trial even more ways to receive and complete stacked orders from two different restaurants/partners.
Soon, you’ll be offered stacked orders from another, different partner after you arrive at the first restaurant. The stacked order screen in the rider app will show you the locations of the second restaurant/partner and customer on the map and the additional fee you'll receive for completing the order visible upfront like this:
You can use all this information to choose whether to accept or reject the second order.
If you choose to accept any stacked order, make sure to keep orders separate in a thermal bag to avoid any potential cross-contamination. In particular, it’s important to keep hot and cold items from different orders separate.
As with all orders, you have complete freedom to choose whether or not to accept stacked orders, and you can unassign from one or both orders if you no longer want to complete them.
We hope that these improvements will help you to complete more orders to earn more and make the most of your time on the road. We'll be closely monitoring how this new feature improves the experience for riders, partners and customers, and we would love to hear your feedback.
If you have any questions, visit the rider website or get in touch.