Deliveroo UK Rider Support
Account Change topic
- How do I get a Rider Information Pack?
- What should I do if I’m having app issues?
- Do I need to set up a passkey?
- My substitute is not able to log on to my account after I have set up a passkey.
- What is a passkey?
- How do I set up my passkey?
- How will Passkey impact my substitute?
- How do I register my substitute in the rider app?
- Do I have to register my substitute in the rider app?
- I’m a substitute - how do I complete the identity check?
- I’m a substitute - how do I register in the rider app?
- How do I complete the identity check?
- Keeping customer personal data safe
- How can I change my vehicle type?
- How do I change my bank details?
- Why does my app sometimes log me out?
- Why is my rider account suspended?
- What happens if I’m affected by an outage with the app?
- What is the GMB and what does it mean?
- My Supplier Agreement was terminated. Can I dispute Deliveroo’s decision?
Do I have to register my substitute in the rider app?
Yes. You must register your substitute in the rider app before they can complete orders on your behalf.
Once they are registered to use your account, they’ll be able to log in to your account using their own email address, go online, and complete orders in the rider app - but they won’t have access to your account details such as earnings or be able to change your bank details.
Tenho que registrar meu substituto no aplicativo Rider?
Sim. Você deve registrar seu substituto no aplicativo Rider para que ele possa concluir pedidos em seu nome.
Assim que se registrar para usar sua conta, o substituto poderá fazer login usando o próprio endereço de e-mail. Em seguida, ele poderá ficar online para fazer entregas pelo aplicativo Rider, mas não terá acesso aos dados da sua conta, como ganhos, nem poderá alterar seus os bancários.
