News
Support
Perks
Apply to be a rider
Food Safety
Road safety
Age-restricted items
Fee boosts
Bike boosts
Substitution
E-Vehicles
Rider Kit
Rider Academy
Refer a friend
Menu
News
Support
Perks
Apply to be a rider
Food Safety
Road safety
Age-restricted items
Fee boosts
Bike boosts
Substitution
E-Vehicles
Rider Kit
Rider Academy
Refer a friend
Australia
Belgium (English)
Belgique (Français)
België (Nederlands)
España (Español)
France (Français)
Ireland
Italy (English)
Italia (Italiano)
Netherlands (English)
Nederland (Nederlands)
Singapore
United Kingdom
Deliveroo UK Rider Support
Orders
Change topic
What do I do at the restaurant?
Can customers tip me?
What if I can't carry all the bags in a delivery?
Why do I have to wait between orders?
How far could I have to travel to the customer or restaurant?
How and why am I offered specific orders?
Is delivery priority given to certain riders?
If there’s an emergency while I’m on an order, what should I do?
A customer doesn’t have ID for an order containing alcohol. What should I do?
Which vehicle should I choose?
What should I do if my vehicle breaks down or my equipment stops working?
How can I get unassigned from an order I’ve accepted?
What happens if the app goes down while working?
Other topics
Perks
See all FAQs
Kit
See all FAQs
Insurance
See all FAQs
Safety
See all FAQs
Account
See all FAQs
Fees
See all FAQs
Orders
See all FAQs
New Riders
See all FAQs