Deliveroo UK Rider Support
Orders Change topic
- Is delivery priority given to certain riders?
- Can customers tip me?
- What if I can't carry all the bags in a delivery?
- What should I do if food spills while on an order?
- What do I do at the restaurant?
- Why do I have to wait between orders?
- How far could I have to travel to the customer or restaurant?
- How and why am I offered specific orders?
- If there’s an emergency while I’m on an order, what should I do?
- A customer doesn’t have ID for an order containing alcohol. What should I do?
- Which vehicle should I choose?
- What should I do if my vehicle breaks down or my equipment stops working?
- How can I get unassigned from an order I’ve accepted?
- What happens if the app goes down while working?
