Deliveroo UK Rider Support
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- My phone doesn't have NFC enabled so I can’t check in at the restaurant.
- How do I check in at the restaurant?
- What should I do if I can’t find the Rider Check-in point at the restaurant, or if it’s not working?
- Why is the app asking me to take a photo of the order?
- How do I deliver an order to the customer’s safe place?
- If there’s an emergency while I’m on an order, what should I do?
- How and why am I offered specific orders?
- How do I scan the order when there is no receipt?
- How do I scan the order receipt?
- Why do I need to scan the order receipt?
- What are shopping orders?
- How do I deliver a non-food shopping order?
- What do I do if an order is too big for my bag?
- What should I do if food spills while on an order?
- How do I unassign myself from an order?
- What is a stacked order?
- Do I have to deliver to the customer’s door?
- How do I contact the customer at delivery?
- What are peak hours?
- Is delivery priority given to certain riders?
What should I do if I can’t find the Rider Check-in point at the restaurant, or if it’s not working?
You’ll need to check in on the poster before you can collect the order. If you’re having any trouble finding the Rider Check-in point at the restaurant, speak to the restaurant staff to help you find it.
If the check-in point is not working, remove your phone case and try again. If it’s still not working, tell the restaurant staff about the issue and follow the instructions in the rider app to unassign from the order.
