Deliveroo UK Rider Support
Orders Change topic
- English: What is a stacked order? Pt: O que é um pedido combinado?
- How do I complete a return order with age-restricted items?
- How do I scan the order receipt?
- Why do I need to scan the order receipt?
- How do I complete a return order that’s part of a stacked order?
- How do I see the fee for a return order?
- My phone doesn't have NFC enabled so I can’t check in at the restaurant.
- How do I check in at the restaurant?
- What should I do if I can’t find the Rider Check-in point at the restaurant, or if it’s not working?
- How do I complete a return order?
- What is a return order?
- Why is the app asking me to take a photo of the order?
- How do I deliver an order to the customer’s safe place?
- If there’s an emergency while I’m on an order, what should I do?
- How and why am I offered specific orders?
- How do I scan the order when there is no receipt?
- What are shopping orders?
- How do I deliver a non-food shopping order?
- What do I do if an order is too big for my bag?
- What should I do if food spills while on an order?
Why do I need to scan the order receipt?
Sometimes it can be easy to accidentally mix up orders - the restaurant might give you the wrong order, or you might hand over the wrong bag on a stacked order. This is a bad experience for the customer, the partner and you.
So we're exploring new ways to make it easier to make sure the right order is delivered to the right customer, such as scanning the order receipt at the restaurant and customer.
