Deliveroo UK Rider Support
Orders Change topic
- My phone doesn't have NFC enabled so I can’t check in at the restaurant.
- How do I check in at the restaurant?
- What should I do if I can’t find the Rider Check-in point at the restaurant, or if it’s not working?
- Why is the app asking me to take a photo of the order?
- How do I deliver an order to the customer’s safe place?
- If there’s an emergency while I’m on an order, what should I do?
- How and why am I offered specific orders?
- How do I scan the order when there is no receipt?
- How do I scan the order receipt?
- Why do I need to scan the order receipt?
- What are shopping orders?
- How do I deliver a non-food shopping order?
- What do I do if an order is too big for my bag?
- What should I do if food spills while on an order?
- How do I unassign myself from an order?
- What is a stacked order?
- Do I have to deliver to the customer’s door?
- How do I contact the customer at delivery?
- What are peak hours?
- Is delivery priority given to certain riders?
How do I check in at the restaurant?
When you arrive at the restaurant, the rider app will ask you to check in to the restaurant by tapping the back of your phone on the designated check-point. For iPhones, tap the top back of your phone on the check-in point. For Androids, tap the top or centre of the back of your phone on the check-in point and you’ll need to enable NFC in your phone settings.
By checking in, the NFC tag on the checkpoint will let the restaurant know you’ve arrived to collect the order, and the rider app will automatically mark you as ‘arrived.’
