Deliveroo UK Rider Support
Account Change topic
- How do I complete the identity check?
- Keeping customer personal data safe
- How can I change my vehicle type?
- How do I change my bank details?
- Why does my app sometimes log me out?
- Why is my rider account suspended?
- What happens if I’m affected by an outage with the app?
- What should I do if I’m having app issues?
- What is the GMB and what does it mean?
- My Supplier Agreement was terminated. Can I dispute Deliveroo’s decision?
- Does Deliveroo support beta versions of iOS/Android?
- How many friends can I refer?
- Can someone else work on my behalf (substitute)?
- How do I get a Rider Information Pack?
- Will the expected delivery time take restaurant wait times into account?
- I arrived at the customer on time, but they didn’t come to the door for 10 minutes. What should I do?
- If I don’t arrive when the app tells me to, will I be offered fewer orders?
- Should I un-assign myself from the order if I don’t think I can get to the customer in time?
- Does the expected time displayed take into account my vehicle type?
- Brexit - Applying for Settled Status to stay in the UK
Does Deliveroo support beta versions of iOS/Android?
Currently the rider app is only supported on stable versions of iOS and Android - we do not support private or public beta versions.
This means if you're using a beta version of iOS or Android the app will not work correctly, or may not work at all.
If you're currently using a beta version of iOS or Android please downgrade to the latest stable version of the operating system. You can learn how to downgrade your version of iOS here, or Android here.
