Deliveroo UK Rider Support
Account Change topic
- How do I complete the identity check?
- Keeping customer personal data safe
- How can I change my vehicle type?
- How do I change my bank details?
- Why does my app sometimes log me out?
- Why is my rider account suspended?
- What happens if I’m affected by an outage with the app?
- What should I do if I’m having app issues?
- What is the GMB and what does it mean?
- My Supplier Agreement was terminated. Can I dispute Deliveroo’s decision?
- Does Deliveroo support beta versions of iOS/Android?
- How many friends can I refer?
- Can someone else work on my behalf (substitute)?
- How do I get a Rider Information Pack?
- Will the expected delivery time take restaurant wait times into account?
- I arrived at the customer on time, but they didn’t come to the door for 10 minutes. What should I do?
- If I don’t arrive when the app tells me to, will I be offered fewer orders?
- Should I un-assign myself from the order if I don’t think I can get to the customer in time?
- Does the expected time displayed take into account my vehicle type?
- Brexit - Applying for Settled Status to stay in the UK
How can I change the area I work with Deliveroo in?
If you'd like to change areas you don't need to tell us, you can do it in the Rider app.
In your Rider app, tap the map icon in the top right corner of the screen. You'll see all the zones that are nearby. Select the zone you'd like to work in. If you're close enough you'll be able to go online straight away. You'll need to be close to the zone to be able to go online.
