Deliveroo UK Rider Support
Account Change topic
- How do I complete the identity check?
- How do I change my bank details?
- How can I change my vehicle type?
- What should I do if I’m having app issues?
- Does Deliveroo support beta versions of iOS/Android?
- What is the GMB and what does it mean?
- How many friends can I refer?
- Can someone else work on my behalf (substitute)?
- Keeping customer personal data safe
- How do I get a Rider Information Pack?
- Will the expected delivery time take restaurant wait times into account?
- I arrived at the customer on time, but they didn’t come to the door for 10 minutes. What should I do?
- If I don’t arrive when the app tells me to, will I be offered fewer orders?
- Should I un-assign myself from the order if I don’t think I can get to the customer in time?
- Does the expected time displayed take into account my vehicle type?
- Brexit - Applying for Settled Status to stay in the UK
- How do I refer a friend?
- My Supplier Agreement was terminated. Can I dispute Deliveroo’s decision?
- What happens if I’m affected by an outage with the app?
- How long can my account remain inactive for?
How do I change my bank details?
If you’d like to update your bank details, please fill out this form, providing us with:
- Full name, mobile number and email addresses associated with your rider account
- Rider id
- The new bank details you’d like to start using
Remember that the bank account associated with your rider account should be in your name (as the account holder) and not anyone else's bank details. You are responsible for paying any substitute you appoint fairly for any services they perform, ensuring you are complying with clause [11.1] of your supplier agreement.
