Deliveroo UK Rider Support
Account Change topic
- How do I change my bank details?
- How can I change my vehicle type?
- How do I get a Rider Information Pack?
- How will passkey impact my current deliveries?
- I use passkey and I have been locked out of my account, how do I get back on?
- Do I need to set up passkey?
- My substitute is not able to log on to my account after I have set up passkey?
- What is passkey?
- Can I still use the original login method or do I have to use passkey?
- Why can’t we use SMS to log in to the Rider app?
- How will passkey impact my substitute?
- What should I do if I’m having app issues?
- How do I set up my passkey?
- How do I register my substitute in the rider app?
- Do I have to register my substitute in the rider app?
- I’m a substitute - how do I complete the identity check?
- I’m a substitute - how do I register in the rider app?
- How do I complete the identity check?
- Keeping customer personal data safe
- Why does my app sometimes log me out?
How do I change my bank details?
If you’d like to update your bank details, please fill out this form, providing us with:
- Full name, mobile number and email addresses associated with your rider account
- Rider id
- The new bank details you’d like to start using
Remember that the bank account associated with your rider account should be in your name (as the account holder) and not anyone else's bank details. You are responsible for paying any substitute you appoint fairly for any services they perform, ensuring you are complying with clause [11.1] of your supplier agreement.
