Deliveroo UK Rider Support
Account Change topic
- Keeping customer personal data safe
- How can I change my vehicle type?
- How do I change my bank details?
- Why does my app sometimes log me out?
- Why is my rider account suspended?
- What happens if I’m affected by an outage with the app?
- What should I do if I’m having app issues?
- What is the GMB and what does it mean?
- My Supplier Agreement was terminated. Can I dispute Deliveroo’s decision?
- How do I complete the identity check?
- Does Deliveroo support beta versions of iOS/Android?
- How many friends can I refer?
- Can someone else work on my behalf (substitute)?
- How do I get a Rider Information Pack?
- Will the expected delivery time take restaurant wait times into account?
- I arrived at the customer on time, but they didn’t come to the door for 10 minutes. What should I do?
- If I don’t arrive when the app tells me to, will I be offered fewer orders?
- Should I un-assign myself from the order if I don’t think I can get to the customer in time?
- Does the expected time displayed take into account my vehicle type?
- Brexit - Applying for Settled Status to stay in the UK
What is the GMB and what does it mean?
The GMB is one of the largest trade unions in the UK. Deliveroo has a voluntary partnership agreement with the GMB. This means Deliveroo works directly with the GMB on agreements on guaranteed minimum pay on orders, and consults with the GMB on issues such as benefits (like insurance), health and safety, and diversity and inclusion.
From 1 September 2022 the GMB can also represent and support individual riders who are GMB members in resolving issues directly with Deliveroo (including ending supplier agreements).
For more information on the GMB and to join, you can visit the GMB website or contact GMBrider@gmb.org.uk.
