Deliveroo UK Rider Support
Account Change topic
- How do I get a Rider Information Pack?
- What should I do if I’m having app issues?
- Do I need to set up a passkey?
- My substitute is not able to log on to my account after I have set up a passkey.
- What is a passkey?
- How do I set up my passkey?
- How will Passkey impact my substitute?
- How do I register my substitute in the rider app?
- Do I have to register my substitute in the rider app?
- I’m a substitute - how do I complete the identity check?
- I’m a substitute - how do I register in the rider app?
- How do I complete the identity check?
- Keeping customer personal data safe
- How can I change my vehicle type?
- How do I change my bank details?
- Why does my app sometimes log me out?
- Why is my rider account suspended?
- What happens if I’m affected by an outage with the app?
- What is the GMB and what does it mean?
- My Supplier Agreement was terminated. Can I dispute Deliveroo’s decision?
What is the GMB and what does it mean?
The GMB is one of the largest trade unions in the UK. Deliveroo has a voluntary partnership agreement with the GMB. This means Deliveroo works directly with the GMB on agreements on guaranteed minimum pay on orders, and consults with the GMB on issues such as benefits (like insurance), health and safety, and diversity and inclusion.
From 1 September 2022 the GMB can also represent and support individual riders who are GMB members in resolving issues directly with Deliveroo (including ending supplier agreements).
For more information on the GMB and to join, you can visit the GMB website or contact GMBrider@gmb.org.uk.
