We’ll replace core kit items for free - as long you've completed 500 orders and had your current kit for at least 6 months. You'll also need to have completed 1 delivery in the last 3 weeks. Just fill in this form, and we’ll be in touch soon. Please note that replacements only apply to core kit.
For other kit items, you’ll need to purchase replacements – either from the Kit Store or from a supplier of your choice. We do our best to process kit replacements as fast as we can and typically you can expect it within 2 weeks of placing your order. But sometimes due to high demand it can take longer than this.