The one-off new-child payment to help with loss of earnings and additional expenses is available to riders with an active account who have completed their first order at least 41 weeks prior to the birth (or adoption date) of a child.

The payment is only available to riders whose child is born (or adopted) after 27 September 2021.

If you are the non-birth giving parent, you must have completed at least 30 orders in the 8 weeks prior to the birth or adoption date.

If you are the natural mother you must have completed 60 orders in the 6 months prior to birth.

When submitting your claim it's important to provide real and accurate information so that your claim is successful - check all the details carefully. Submitting the incorrect information may mean your claim is rejected, and submitting a claim fraudulently (if you aren't a new parent) or faking documents is a criminal offence.