Deliveroo UK Rider Support
Money Change topic
- How do I claim earnings support for illness?
- How do I claim the one-off new-child payment?
- Who is eligible for the new-child payment?
- Who is eligible for earnings support for illness?
- Can customers still tip me before I’ve delivered their order?
- Should I ask the customer to tip me when I deliver their order?
- Will I receive my fees on a bank holiday?
- When will I be paid my fees?
- How do I cash out?
- How do I download my old invoices?
- Are there any order incentives in my area?
- What should I do if there's something wrong with my fees?
- How are fees calculated?
Who is eligible for the new-child payment?
The one-off new-child payment to help with loss of earnings and additional expenses is available to riders with an active account who have completed their first order at least 6 months prior to the birth (or adoption date) of a child.
The payment is only available to riders whose child is born (or adopted) after 27 September 2021.
If you are the non-birth giving parent, you must have completed at least 30 orders in the previous 8 weeks - that includes if you're adopting a child.
If you are the natural mother you must have completed 60 orders in the 6 months prior to birth.
You can only claim 1 payment in any 12 month period
If two riders are eligible for the same birth, the benefit only pays once.
