Deliveroo UK Rider Support
Money Change topic
- How are fees calculated?
- What should I do if there's something wrong with my fees?
- When will I be paid my fees?
- What is Reporting Rules for Digital Platforms?
- How do I claim earnings support for illness?
- Who is eligible for the new-child payment?
- Will I receive my fees on a bank holiday?
- How do I cash out?
- How do I claim the one-off new-child payment?
- Who is eligible for earnings support for illness?
- Can customers still tip me before I’ve delivered their order?
- Should I ask the customer to tip me when I deliver their order?
- How do I download my old invoices?
- Are there any order incentives in my area?
Who is eligible for the new-child payment?
The one-off new-child payment to help with loss of earnings and additional expenses is available to riders with an active account who have completed their first order at least 41 weeks prior to the birth (or adoption date) of a child.
The payment is only available to riders whose child is born (or adopted) after 27 September 2021.
If you are the non-birth giving parent, you must have completed at least 30 orders in the 8 weeks prior to the birth or adoption date.
If you are the natural mother you must have completed 60 orders in the 6 months prior to birth.
When submitting your claim it's important to provide real and accurate information so that your claim is successful - check all the details carefully. Submitting the incorrect information may mean your claim is rejected, and submitting a claim fraudulently (if you aren't a new parent) or faking documents is a criminal offence.
