Deliveroo UK Rider Support
New Riders Change topic
- How do I change the language in the Rider app?
- How do I complete my Criminal Record Check (CRC)
- How do I know if I have any unspent convictions?
- What kit do you offer?
- What are the requirements for being a rider?
- How do I complete my right to work checks?
- I’ve been a rider before, why can’t I create a new account?
- How do I contact Rider Support?
- My supplier agreement has an end date. Will I be able to provide my services to Deliveroo after my supplier agreement ends?
- What is a short term supplier agreement?
- After my supplier agreement expires, will I need to re-submit my documents if I want to provide my services to Deliveroo again?
- After my supplier agreement expires, when can I re-apply to provide my services to Deliveroo?
- Can I use an escooter to complete deliveries?
- How do I get a share code?
- What documents do I need?
- How can I apply to be a Deliveroo rider?
- Can I provide my own kit?
- How do I get paid?
How do I complete my Criminal Record Check (CRC)
All new Deliveroo riders need to complete a Criminal Record Check (CRC) as part of the onboarding process. A Criminal Record Check is a background check that confirms whether you have any unspent convictions. It’s a safety requirement that helps protect our customers, partners and riders.
This check is carried out by our background check provider, First Advantage (previously known as Sterling).
Step-by-step: How to complete your Criminal Record Check
Check your email:
After your application to be a rider is approved, you’ll receive an email from First Advantage with instructions on how to complete your Criminal Record Check. Please note that your application has been approved conditionally. This means you are allowed to complete orders for now, but your approval will only become final once we have received and confirmed a successful Criminal Record Check (CRC). If your check isn’t completed within 28 days of account creation, your account may be temporarily paused until it’s cleared. If you do not complete your Criminal Record Check, or it is not satisfactory, your application may be withdrawn
⚠️ Tip: Check your spam or junk folder if you don’t see it within 24 hours of approval.
Log in or create your First Advantage account
- If you’ve used Sterling/First Advantage before, log in using the same email and password.
- If you’re new, follow the link in the email to create an account.
Complete the online form
You’ll be asked to enter:
- Your personal details (full name, address history, date of birth).
- Details on two forms of ID, such as a passport and driving licence.
- Information about your residence and employment history.
Upload your ID
You’ll need 2 forms of ID:
- Photo ID: like a passport or driving licence.
- Proof of address: a bank statement or utility bill from the last 3 months.
⚠️ Tip: Make sure your photos are clear, well lit, and show all four corners.
Wait for confirmation
Your Criminal Record Check will be processed by First Advantage. This usually takes 1-3 working days, although it may take longer if First Advantage to make some additional checks or if your document photos aren’t clear.
Keep an eye on your email for updates or requests for more information. If you need to contact First Advantage, you can email them at gigcandiatesupport@fadv.com.
