Deliveroo UK Rider Support
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- My phone doesn't have NFC enabled so I can’t check in at the restaurant.
- How do I check in at the restaurant?
- What should I do if I can’t find the Rider Check-in point at the restaurant, or if it’s not working?
- Why is the app asking me to take a photo of the order?
- How do I deliver an order to the customer’s safe place?
- If there’s an emergency while I’m on an order, what should I do?
- How and why am I offered specific orders?
- How do I scan the order when there is no receipt?
- How do I scan the order receipt?
- Why do I need to scan the order receipt?
- What are shopping orders?
- How do I deliver a non-food shopping order?
- What do I do if an order is too big for my bag?
- What should I do if food spills while on an order?
- How do I unassign myself from an order?
- What is a stacked order?
- Do I have to deliver to the customer’s door?
- How do I contact the customer at delivery?
- What are peak hours?
- Is delivery priority given to certain riders?
How far could I have to travel to the customer or restaurant?
There isn't a maximum distance that you might travel to the restaurant or customer - it varies from place to place.
You'll see a full map of the order including the restaurant and customer location, as well as the fee offered for completing it, before you accept the order. This means you can decide which orders you want to complete.
We also offer higher fees for the longer-distance orders - the ones that take you longer to complete.
When we’re really busy, we ensure customers will get their order quicker by reducing the area from which they can place orders. Of course, this means that trips for riders will be quicker and it will be easier to complete more deliveries
