Deliveroo UK Rider Support
Orders Change topic
- What do I do if an order is too big for my bag?
- What are shopping orders?
- How do I deliver a non-food shopping order?
- What should I do if food spills while on an order?
- How do I unassign myself from an order?
- What is a stacked order?
- Do I have to deliver to the customer’s door?
- How do I contact the customer at delivery?
- What are peak hours?
- How and why am I offered specific orders?
- Is delivery priority given to certain riders?
- Can customers tip me?
- What if I can't carry all the bags in a delivery?
- What do I do at the restaurant?
- Why do I have to wait between orders?
- How far could I have to travel to the customer or restaurant?
- If there’s an emergency while I’m on an order, what should I do?
- A customer doesn’t have ID for an order containing alcohol. What should I do?
- Which vehicle should I choose?
- What should I do if my vehicle breaks down or my equipment stops working?
