Deliveroo UK Rider Support

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What do I do if an order is too big for my bag?

Your Deliveroo kit will help to transport orders safely and in good condition. You should make sure your kit bag meets our minimum size and safety requirements to deliver these orders well. 

Make sure to pack these orders carefully to avoid any damage to the items, especially for delicate orders like flower bouquets. 

If an item is too big or you can't carry an order safely and securely with the bag you have, you should unassign through the app or contact Rider Support in the app for help.

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