Deliveroo UK Rider Support
Orders Change topic
- My phone doesn't have NFC enabled so I can’t check in at the restaurant.
- How do I check in at the restaurant?
- What should I do if I can’t find the Rider Check-in point at the restaurant, or if it’s not working?
- Why is the app asking me to take a photo of the order?
- How do I deliver an order to the customer’s safe place?
- If there’s an emergency while I’m on an order, what should I do?
- How and why am I offered specific orders?
- How do I scan the order when there is no receipt?
- How do I scan the order receipt?
- Why do I need to scan the order receipt?
- What are shopping orders?
- How do I deliver a non-food shopping order?
- What do I do if an order is too big for my bag?
- What should I do if food spills while on an order?
- How do I unassign myself from an order?
- What is a stacked order?
- Do I have to deliver to the customer’s door?
- How do I contact the customer at delivery?
- What are peak hours?
- Is delivery priority given to certain riders?
What do I do if an order is too big for my bag?
Your Deliveroo kit will help to transport orders safely and in good condition. You should make sure your kit bag meets our minimum size and safety requirements to deliver these orders well.
Make sure to pack these orders carefully to avoid any damage to the items, especially for delicate orders like flower bouquets.
If an item is too big or you can't carry an order safely and securely with the bag you have, you should unassign through the app or contact Rider Support in the app for help.
