Deliveroo UK Rider Support
Orders Change topic
- My phone doesn't have NFC enabled so I can’t check in at the restaurant.
- How do I check in at the restaurant?
- What should I do if I can’t find the Rider Check-in point at the restaurant, or if it’s not working?
- Why is the app asking me to take a photo of the order?
- How do I deliver an order to the customer’s safe place?
- If there’s an emergency while I’m on an order, what should I do?
- How and why am I offered specific orders?
- How do I scan the order when there is no receipt?
- How do I scan the order receipt?
- Why do I need to scan the order receipt?
- What are shopping orders?
- How do I deliver a non-food shopping order?
- What do I do if an order is too big for my bag?
- What should I do if food spills while on an order?
- How do I unassign myself from an order?
- What is a stacked order?
- Do I have to deliver to the customer’s door?
- How do I contact the customer at delivery?
- What are peak hours?
- Is delivery priority given to certain riders?
Why do I have to wait between orders?
Customer demand varies from time to time, and from area to area For the best experience, remember to ride with us during our busiest times - that's 6-9pm on Fridays and Saturdays.
Your map on the app will also show you how busy it is in your area. The hexagons on the screen show areas where we're getting orders - the stronger the hexagon colour the more orders available in this area.
When your heatmap says it’s busy, new orders are regularly being made at restaurants in that area and more riders are needed to deliver them. When it says moderate, you can expect orders soon, but there may be a bit of time in-between. When it says it’s not busy, orders have slowed down and there’s enough riders already online in your area. So you can decide whether to explore another area or check again later.
Your heatmap updates every 5 minutes to show you demand in your area right now.
