Deliveroo UK Rider Support

Safety Change topic

How to handle street harrasment

Deliveroo has teamed up with Neighbourhood Watch to create a series of videos designed to give you tips and safety guidance to protect yourself and your vehicle, and enable you to look out for the safety of others in the communities that you ride in.

Transcript (auto-generated):
Protecting yourself and others. In this module, we'll cover what is street harassment, looking after yourself, looking after others, and reporting street harassment. When you're on the road, it's important to know how to keep yourself and others safe.

There may be occasions where you encounter or witness street harassment, and there are some best practices for dealing with these situations. Most of the time, street harassment incidents are sexually motivated or hate motivated.

Sexually motivated harassment can take many forms, including wolf whistles, car horn honking, being followed, comments on personal appearance, persistent sexual advances, and unwanted touching.

Hate crimes are incidents where a person targets another individual based on their race or perceived race, sexual orientation or perceived sexual orientation, disability or perceived disability, gender or perceived gender.

Whether or not you think an incident is minor, all incidents of hate crime are illegal, and you should feel confident reporting them. Ongoing harassment can have a lasting effect on a person's wellbeing, and no one should have to experience it.

Protecting yourself.

Public spaces should be safe and inclusive for all. If you are walking around at night, stick to well-lit areas where there are other people around. Avoid cutting through quieter areas such as parks at night. Your phone is great to use as a torch or pretend to be on a call if someone approaches you.

If you find yourself feeling unsafe, try to take the following steps: prioritize your personal safety, try and remove yourself from the situation. If you feel unsafe, ask for help. If there's someone around you, ask them for help to stay with you while you find a security guard or call the police. If they've witnessed the incident, they'll be able to help identify the harasser and support your report. If you feel safe, record harassers or take a photo of them. Once you've reached safety, take notes of everything you remember about the appearance of the harasser and what happened before you forget the details.

Street harassment is vastly under-reported despite the increasing rates of incidents. By reporting an incident, even anonymously, you'll help raise police awareness and improve their responses. Your report may even prevent another person from being harassed in the future. Remember, you can unsign yourself from any order at any time via rider support.

Protecting others.

If you witness an incident happening to another person, there are several ways to calmly help. Distract the harasser by pretending to ask for directions or being a friend of the victim. Delegate by finding someone in a position of authority, such as a security guard, to assist. If you feel comfortable doing so, calmly ask the harasser to leave the victim alone. If someone is already helping, take notes, photos, or film the incident as evidence. Provide the footage to the victim or police, but never post it online.

After the incident is over, support the victim and check they are okay. There are several ways you can support a victim after an incident. Encourage them to contact the police either themselves or through a local neighborhood watch coordinator. Let them know that you didn't think this was acceptable. If someone is being abused, this can help them know this isn't the norm. Suggest they speak to victim support, who they can contact 24 hours a day on 0332 710 094.

When you're on the road late at night or picking up orders, it's also important to be mindful of how you may be seen by others. If you're traveling near or behind someone, consider crossing the road or keeping your distance so as not to make them feel uncomfortable. Avoid commenting on a stranger's personal appearance or giving unwanted attention or compliments. Comments that you consider to be innocent could make someone feel uneasy. It is important to be an active bystander where possible and support others to feel comfortable when you're on the road at night.

Reporting an incident.

If you're involved in or witness a dangerous incident, call 999 or 101 if it's not an emergency. You can also report harassment to True Vision by going to report-it.org.uk or through your local police force's website, or make an anonymous report to Crime Stoppers on 0805 551 111. Or you can contact Stop Hate UK on their 24-hour support service on 0801 381 625. For people witnessing hate crime, remember reporting an incident can help the victim seek support and justice, prevent more harassment happening in the future, and help the police better understand and respond to street harassment. You can unassign yourself from an order at any time. If you're involved in an incident, let the rider support team know what's happened. Once you're safe, we'll support you however we can, and if needed, assist with any police investigation. Your safety should always come first.

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