Deliveroo UK Rider Support
Account Change topic
- How do I get a Rider Information Pack?
- What should I do if I’m having app issues?
- Do I need to set up a passkey?
- My substitute is not able to log on to my account after I have set up a passkey.
- What is a passkey?
- How do I set up my passkey?
- How will Passkey impact my substitute?
- How do I register my substitute in the rider app?
- Do I have to register my substitute in the rider app?
- I’m a substitute - how do I complete the identity check?
- I’m a substitute - how do I register in the rider app?
- How do I complete the identity check?
- Keeping customer personal data safe
- How can I change my vehicle type?
- How do I change my bank details?
- Why does my app sometimes log me out?
- Why is my rider account suspended?
- What happens if I’m affected by an outage with the app?
- What is the GMB and what does it mean?
- My Supplier Agreement was terminated. Can I dispute Deliveroo’s decision?
Why does my app sometimes log me out?
When we offer you a delivery, it will stay open on your screen. If you don’t respond, the system assumes you don’t want to complete it and offers it to another rider
If three orders in a row time out, we assume that you’ve left your status as online by mistake and we'll change your status to offline. Of course, you can go back online straight away if you wish.
If you no longer want to receive orders, you can go offline in the app. You can also reject orders, or choose to be unassigned.
