Deliveroo UK Rider Support
Account Change topic
- How do I complete the identity check?
- Keeping customer personal data safe
- How can I change my vehicle type?
- How do I change my bank details?
- Why does my app sometimes log me out?
- Why is my rider account suspended?
- What happens if I’m affected by an outage with the app?
- What should I do if I’m having app issues?
- What is the GMB and what does it mean?
- My Supplier Agreement was terminated. Can I dispute Deliveroo’s decision?
- Does Deliveroo support beta versions of iOS/Android?
- How many friends can I refer?
- Can someone else work on my behalf (substitute)?
- How do I get a Rider Information Pack?
- Will the expected delivery time take restaurant wait times into account?
- I arrived at the customer on time, but they didn’t come to the door for 10 minutes. What should I do?
- If I don’t arrive when the app tells me to, will I be offered fewer orders?
- Should I un-assign myself from the order if I don’t think I can get to the customer in time?
- Does the expected time displayed take into account my vehicle type?
- Brexit - Applying for Settled Status to stay in the UK
How do I complete the identity check?
It's really important that we protect your account from anyone trying to access it without permission. To help do this we'll ask you to verify your identity by submitting a selfie through the app.
If you let someone else use your account to complete orders on your behalf (a substitute) you'll still need to complete an identity check yourself as the Deliveroo account holder, to prove you still have control of the account.
To complete the identity check when it's required simply tap 'Verify your identity to go online' from the home screen. You'll need to successfully complete the identity check before you can go online.
If you still have any difficulty having your selfie recognised, you can request a manual review where one of our team will review your selfie to confirm if it's you.
Your selfie will be compared to the selfie or photo ID you submitted during your onboarding.
If your identity has not been successfully verified you'll be unable to go online until you complete the check. You can tap the prompt on the home screen to complete the check. Once you've completed the check you'll be able to go online.
