Deliveroo UK Rider Support
Account Change topic
- Do I need to set up a passkey?
- My substitute is not able to log on to my account after I have set up a passkey.
- What is a passkey?
- How do I set up my passkey?
- How will Passkey impact my substitute?
- How do I complete the identity check?
- Keeping customer personal data safe
- How can I change my vehicle type?
- How do I change my bank details?
- Why does my app sometimes log me out?
- Why is my rider account suspended?
- What happens if I’m affected by an outage with the app?
- What should I do if I’m having app issues?
- What is the GMB and what does it mean?
- My Supplier Agreement was terminated. Can I dispute Deliveroo’s decision?
- Does Deliveroo support beta versions of iOS/Android?
- How many friends can I refer?
- Can someone else work on my behalf (substitute)?
- How do I get a Rider Information Pack?
- Will the expected delivery time take restaurant wait times into account?
How will Passkey impact my substitute?
Your registered substitute will also be able to set up their own passkey so that they are able to log on securely as well. Where you have a substitute who is not yet registered, they will still be able to log in to your account via the original method by requesting a One Time Passcode.
If they try to use a passkey, they will be required to reset the Passkey each time they access the app. You will need to give your substitute the One Time Passcode every time they log onto the app.
