Deliveroo UK Rider Support
Account Change topic
- How do I get a Rider Information Pack?
- What should I do if I’m having app issues?
- Do I need to set up a passkey?
- My substitute is not able to log on to my account after I have set up a passkey.
- What is a passkey?
- How do I set up my passkey?
- How will Passkey impact my substitute?
- How do I register my substitute in the rider app?
- Do I have to register my substitute in the rider app?
- I’m a substitute - how do I complete the identity check?
- I’m a substitute - how do I register in the rider app?
- How do I complete the identity check?
- Keeping customer personal data safe
- How can I change my vehicle type?
- How do I change my bank details?
- Why does my app sometimes log me out?
- Why is my rider account suspended?
- What happens if I’m affected by an outage with the app?
- What is the GMB and what does it mean?
- My Supplier Agreement was terminated. Can I dispute Deliveroo’s decision?
I arrived at the customer on time, but they didn’t come to the door for 10 minutes. What should I do?
If a customer doesn’t respond, you can message them using Chat or give them a call. If they don’t reply or pick up, your app will let you send a ‘leaving soon’ alert to their phone. 5 minutes after you’ve sent this alert you’ll be able to complete the delivery and leave their order in a safe place. If the order contains age-restricted items these should be removed before leaving it and safely disposed of afterward.
