Deliveroo UK Rider Support
Account Change topic
- Do I need to set up a passkey?
- My substitute is not able to log on to my account after I have set up a passkey.
- What is a passkey?
- How do I set up my passkey?
- How will Passkey impact my substitute?
- How do I complete the identity check?
- Keeping customer personal data safe
- How can I change my vehicle type?
- How do I change my bank details?
- Why does my app sometimes log me out?
- Why is my rider account suspended?
- What happens if I’m affected by an outage with the app?
- What should I do if I’m having app issues?
- What is the GMB and what does it mean?
- My Supplier Agreement was terminated. Can I dispute Deliveroo’s decision?
- Does Deliveroo support beta versions of iOS/Android?
- How many friends can I refer?
- Can someone else work on my behalf (substitute)?
- How do I get a Rider Information Pack?
- Will the expected delivery time take restaurant wait times into account?
My substitute is not able to log on to my account after I have set up a passkey.
Your substitute will need to log in to your account via the One Time Passcode. They will need to type in the email address associated with the Rider account and follow the usual steps in order to gain access. Your substitute will have the option to set up a passkey after logging in via the One Time Passcode but this will automatically reset your passkey until you choose to log back in and set it up again.
