Deliveroo UK Rider Support
Account Change topic
- How do I complete the identity check?
- Keeping customer personal data safe
- How can I change my vehicle type?
- How do I change my bank details?
- Why does my app sometimes log me out?
- Why is my rider account suspended?
- What happens if I’m affected by an outage with the app?
- What should I do if I’m having app issues?
- What is the GMB and what does it mean?
- My Supplier Agreement was terminated. Can I dispute Deliveroo’s decision?
- Does Deliveroo support beta versions of iOS/Android?
- How many friends can I refer?
- Can someone else work on my behalf (substitute)?
- How do I get a Rider Information Pack?
- Will the expected delivery time take restaurant wait times into account?
- I arrived at the customer on time, but they didn’t come to the door for 10 minutes. What should I do?
- If I don’t arrive when the app tells me to, will I be offered fewer orders?
- Should I un-assign myself from the order if I don’t think I can get to the customer in time?
- Does the expected time displayed take into account my vehicle type?
- Brexit - Applying for Settled Status to stay in the UK
Why is my rider account suspended?
If suspicious activity is detected on your rider account, which indicates potential misuse of the rider app, your rider account may be temporarily put on hold for your protection, whilst we look into it.
Examples of suspicious activity can include the manipulation of travel or location data in the rider app or behaviour that demonstrates there was no intention to ever deliver the order to the customer.
While your rider account is on hold, you’ll be unable to go online in the rider app to complete deliveries or use the cash out feature.
When suspicious activity is detected on a rider account, we make sure to treat each case with fairness and care throughout the process of investigating and reviewing access to the rider app.
