Deliveroo UK Rider Support
Account Change topic
- How do I get a Rider Information Pack?
- What should I do if I’m having app issues?
- Do I need to set up a passkey?
- My substitute is not able to log on to my account after I have set up a passkey.
- What is a passkey?
- How do I set up my passkey?
- How will Passkey impact my substitute?
- How do I register my substitute in the rider app?
- Do I have to register my substitute in the rider app?
- I’m a substitute - how do I complete the identity check?
- I’m a substitute - how do I register in the rider app?
- How do I complete the identity check?
- Keeping customer personal data safe
- How can I change my vehicle type?
- How do I change my bank details?
- Why does my app sometimes log me out?
- Why is my rider account suspended?
- What happens if I’m affected by an outage with the app?
- What is the GMB and what does it mean?
- My Supplier Agreement was terminated. Can I dispute Deliveroo’s decision?
Why is my rider account suspended?
If suspicious activity is detected on your rider account, which indicates potential misuse of the rider app, your rider account may be temporarily put on hold for your protection, whilst we look into it.
Examples of suspicious activity can include the manipulation of travel or location data in the rider app or behaviour that demonstrates there was no intention to ever deliver the order to the customer.
While your rider account is on hold, you’ll be unable to go online in the rider app to complete deliveries or use the cash out feature.
When suspicious activity is detected on a rider account, we make sure to treat each case with fairness and care throughout the process of investigating and reviewing access to the rider app.
