Deliveroo UK Rider Support
Account Change topic
- Do I need to set up a passkey?
- My substitute is not able to log on to my account after I have set up a passkey.
- What is a passkey?
- How do I set up my passkey?
- How will Passkey impact my substitute?
- How do I complete the identity check?
- Keeping customer personal data safe
- How can I change my vehicle type?
- How do I change my bank details?
- Why does my app sometimes log me out?
- Why is my rider account suspended?
- What happens if I’m affected by an outage with the app?
- What should I do if I’m having app issues?
- What is the GMB and what does it mean?
- My Supplier Agreement was terminated. Can I dispute Deliveroo’s decision?
- Does Deliveroo support beta versions of iOS/Android?
- How many friends can I refer?
- Can someone else work on my behalf (substitute)?
- How do I get a Rider Information Pack?
- Will the expected delivery time take restaurant wait times into account?
How do I change my bank details?
If you’d like to update your bank details, please fill out this form, providing us with:
- Full name, mobile number and email addresses associated with your rider account
- Rider id
- The new bank details you’d like to start using
Remember that the bank account associated with your rider account should be in your name (as the account holder) and not anyone else's bank details. You are responsible for paying any substitute you appoint fairly for any services they perform, ensuring you are complying with clause [11.1] of your supplier agreement.
