Deliveroo UK Rider Support
Orders Change topic
- My phone doesn't have NFC enabled so I can’t check in at the restaurant.
- How do I check in at the restaurant?
- What should I do if I can’t find the Rider Check-in point at the restaurant, or if it’s not working?
- Why is the app asking me to take a photo of the order?
- How do I deliver an order to the customer’s safe place?
- If there’s an emergency while I’m on an order, what should I do?
- How and why am I offered specific orders?
- How do I scan the order when there is no receipt?
- How do I scan the order receipt?
- Why do I need to scan the order receipt?
- What are shopping orders?
- How do I deliver a non-food shopping order?
- What do I do if an order is too big for my bag?
- What should I do if food spills while on an order?
- How do I unassign myself from an order?
- What is a stacked order?
- Do I have to deliver to the customer’s door?
- How do I contact the customer at delivery?
- What are peak hours?
- Is delivery priority given to certain riders?
What if I can't carry all the bags in a delivery?
First, check the top of the order screen - that will tell you if there are already other riders coming to help you with the order.
If you are the only rider assigned to an order and find you are unable to carry everything yourself contact our Rider Support team through the app and ask for help.
While we find other riders to help with the rest of the order, please take as much as you can safely carry and proceed with the delivery.
You'll still be paid the full fee for taking as much as you can safely carry. Any tips paid by the customer will be split between all the riders who helped complete the delivery.
