Deliveroo UK Rider Support
Orders Change topic
- How do I complete a return order that’s part of a stacked order?
- How do I see the fee for a return order?
- My phone doesn't have NFC enabled so I can’t check in at the restaurant.
- How do I check in at the restaurant?
- What should I do if I can’t find the Rider Check-in point at the restaurant, or if it’s not working?
- How do I complete a return order?
- What is a return order?
- Why is the app asking me to take a photo of the order?
- How do I deliver an order to the customer’s safe place?
- If there’s an emergency while I’m on an order, what should I do?
- How and why am I offered specific orders?
- How do I scan the order when there is no receipt?
- How do I scan the order receipt?
- Why do I need to scan the order receipt?
- What are shopping orders?
- How do I deliver a non-food shopping order?
- What do I do if an order is too big for my bag?
- What should I do if food spills while on an order?
- How do I unassign myself from an order?
- What is a stacked order?
Is delivery priority given to certain riders?
Frank (our algorithm) is designed to create the best overall delivery solution. It offers orders to riders based on their live location and the estimated travel time to the restaurant.
At certain times and places, different vehicles may be given delivery priority – for example, if there’s a longer delivery distance a scooter or car may be more suited to the order.
