Deliveroo UK Rider Support

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How do I unassign myself from an order?

If the restaurant is closed when you arrive, or if the restaurant staff confirm that the order has already been collected, you can unassign yourself from the order in the rider app.

  1. From the Collect Order screen, tap on the Order
  2. From the Help screen, tap Report or reject order
  3. At the bottom of the next screen, tap Restaurant is closed or Order is missing
  4. Confirm to unassign from the order

Or if you’re near the restaurant, you can tap the ? in the upper right corner from the map screen and select Restaurant is closed.

You won’t need to contact Rider Support in order to unassign from these orders.

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