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Deliveroo has teamed up with Neighbourhood Watch to create a series of videos designed to give you tips and safety guidance to protect yours…

Your safety is the number one priority when riding with Deliveroo, so if you're involved in an accident or collision make sure the first thi…

For more information about vehicle and courier insurance Visit Zego's website at zego.com/promotions/get-on-the-road-with-deliveroo/ For mor…

If you choose to accept a return order with age-restricted items, you should deliver it to the customer as usual. When you get to the delive…

If you’ve had an accident and been injured, or someone else has been injured or their property has been damaged, while you were riding with …

Your fees are processed every week, on a Tuesday. This covers order completed from Monday-Sunday. You'll receive your fees by midnight. If t…

If you have a query about your fees (including referral fees and kit payments) the quickest way to get it sorted is by filling out the fee q…

Most questions can be answered quickly by checking the FAQs on the rider website. The website has loads of helpful info – from questions abo…

When collecting orders When collecting an order, tap ‘Scan to collect order’ in the rider app. Hold your phone to scan the order number of t…

Sometimes it can be easy to accidentally mix up orders - the restaurant might give you the wrong order, or you might hand over the wrong bag…

To ride with Deliveroo you’ll need: Proof of your right to work in the UK as self-employed A smartphone (iOS 13.6, Android 6.0 or above) wit…

Deliveroo doesn't offer employment references to riders as they are self employed. We can, however, provide an information pack - these can …

Download the Forest app Enter your email address, create a password and add the promotion code ‘Deliveroo’ to sign up and access your exclus…

End a ride through the Forest app. The cost of ending a ride depends on where you drop the bike off. Leave your bike in a designated Forest …

English: We have all or almost all of the information that is required under the Reporting Rules for Digital Platforms requirements. If any …

English: In the UK, from January 2024, we’ll need to collect certain tax details from you in order to meet requirements from a new law calle…

English: Here’s a full list of the information we are obligated to share with the tax authority as part of the Reporting Rules for Digital P…

English: Yes. In order to meet requirements from a new law called Reporting Rules for Digital Platforms, we’ll need to collect certain tax d…

English: As the rider account holder, you are responsible for all tax connected to your rider account as stated in your supplier agreement, …

English: For the UK, as of 1 January 2024, Reporting Rules for Digital Platforms is a reporting requirement on an annual basis. Portuguese:…

English: It’s important to provide your details with us promptly, in order to comply with the Reporting Rules for Digital Platforms directiv…

This update is designed to improve your experience without disrupting deliveries. You can continue your work the same way. …

You can use the “email recovery” option available in the app. You will find this on the login page using your mobile phone number. The email…

No, passkey is an optional feature that you can use if you would like. …

Your substitute will need to log in to your account via the One Time Passcode. They will need to type in the email address associated with t…

A passkey is a new way to log into websites and apps without needing to remember a password or request a One Time Passcode. Instead of typin…

Yes, you can still use a One Time Passcode to access your Rider App via email. …

We have disabled SMS to request a One Time Passcode on your phone. You can now only use the email associated with the Rider account you are …

Your registered substitute will also be able to set up their own passkey so that they are able to log on securely as well. Where you have a …

English: Reporting Rules for Digital Platforms is a Government requirement for all EU markets including the UK and Ireland. We’ll send you a…

English: The data you provide will be processed in line with the Rider Privacy Policy, for the purposes of complying with tax and legal obli…

From January 2024, we’ll need to collect certain tax details from you in order to meet requirements from a new law called Reporting Rules fo…

English: You will receive an email from Deliveroo. If you have not received an email or have a problem accessing Reporting Rules for Digital…

English: These tax requirements require all European digital platforms, including Deliveroo, to collect certain data from the partners and r…

English: Deliveroo is required to report platform user tax data and revenue to tax authorities from all riders in the UK and EU markets that…

English: Deliveroo is responsible for collecting the required information to share directly with the government tax authority on an annual b…

English: Providing that you have always kept up to date with your taxes, there should be no additional tax to pay as a result of Reporting R…

English: Reporting Rules for Digital Platforms has been introduced to ensure tax transparency around transactions that take place on digital…

Pick up and drop off one of their e-bikes through the Forest app with no unlocking fees in their operating area. You can ride when deliverin…

Please note that the rider app is only supported on stable versions of iOS and Android - we do not support private or public beta versions. …

1) Use this link to download the app: https://humanfore.st/deliveroo 2) Register using the code Deliveroo 3) Look in your inbox for the acti…

If you need to stop outside the operating area (e.g. to collect and deliver an order), pause the rental on the Forest app instead of ending …

For stacked orders, you’ll need to deliver the other order to the customer before you can complete the return order.…

You’ll receive an additional fee for the journey back to the shopping partner, which you can see at the order offer screen by tapping T&C. Y…

On an Android, you can enable NFC in your phone settings. On an iPhone, NFC is automatically enabled and there is no need to adjust your set…

When you arrive at the restaurant, the rider app will ask you to check in to the restaurant by tapping the back of your phone on the designa…

You’ll need to check in on the poster before you can collect the order. If you’re having any trouble finding the Rider Check-in point at the…

After updating your app, follow the on-screen instructions to create your passkey. Once set up, you can use it for quick and secure logins.…

If you choose to accept a return order, you should deliver it to the customer as usual. When you get to the delivery address, if you can't f…

For some grocery or shopping orders, if you can’t complete the delivery to the customer, you’ll receive an extra fee to return it to the sho…

From your Profile page in the rider app, tap ‘Subcontractors’, then the + symbol in the upper right corner. Confirm you’ve read your rights …

Yes. You must register your substitute in the rider app before they can complete orders on your behalf.  Once they are registered to use yo…

The account holder will need to register you as a subcontractor in the rider app. Then we’ll send you an email so you can complete your regi…

The rider account holder will need to add your details from their rider account. They’ll need to go to the Profile page in the rider app, ta…

It's really important that we protect your account from anyone trying to access it without permission. To help do this we'll ask you to veri…

Deliveroo has teamed up with Neighbourhood Watch to create a series of videos designed to give you tips and safety guidance to protect yours…

Deliveroo has teamed up with Neighbourhood Watch to create a series of videos designed to give you tips and safety guidance to protect yours…

Deliveroo has teamed up with Neighbourhood Watch to create a series of videos designed to give you tips and safety guidance to protect yours…

You’ll need to take a photo of the order in the customer’s chosen safe place in order to complete the order in the rider app. Then the custo…

With Deliveroo it's really easy to understand how much you'll be paid for each order delivered. When you receive an order offer in the rider…

When a customer prefers for you to leave their order somewhere safe as a contact-free delivery, you’ll be able to see their drop off prefere…

For cars and motorised scooter you'll need both ‘Social, Domestic & Pleasure’ and ‘Hire & Reward’ insurance when working with Deliveroo. Soc…

If you have any old or damaged Deliveroo kit that you no longer use, you can drop it off at one of the dedicated bins in the Editions & HOP …

You can change the delivery address of your kit by contacting Yodel directly. You can find their contact details on the tracking email you r…

In the event of an emergency – such as a traffic collision or crime – the first thing you should do is get to safety. Your safety is number …

As a Deliveroo rider you are covered by our free insurance whenever and wherever you’re out on the road with us in the UK. This includes the…

You’re online. You can see other riders on the road too. You’re offered an order – but why? Meet Frank! Frank is our super smart algorithm t…

Sem uma conexão com a Internet, a chamada será automaticamente revertida para uma chamada telefônica tradicional para que você ainda possa e…

Simply update your Rider App to the latest version. The app will automatically use VOIP for customer calls when you have an internet connect…

VOIP significa Voice Over Internet Protocol (Voz sobre Protocolo de Internet). Ele permite que você faça chamadas telefônicas usando uma con…

Esta atualização visa melhorar sua experiência sem comprometer as entregas. Você pode continuar seu trabalho da mesma maneira.…

Basta atualizar o aplicativo do Rider para a versão mais recente. O aplicativo usará automaticamente o VOIP para chamadas de clientes quando…

This update is designed to improve your experience without disrupting deliveries. You can continue your work the same way. …

Sem o acesso ao microfone, sua chamada será revertida automaticamente para uma chamada telefônica tradicional e você não poderá usar o VOIP.…

If you don’t allow microphone access, your call will automatically revert to a traditional phone call and you won’t be able to use VOIP. …

If you don’t have an internet connection, the call will automatically revert to a traditional phone call so that you are still able to reach…

VOIP stands for Voice Over Internet Protocol. It allows you to make phone calls using an internet connection instead of traditional phone li…

The app requests microphone access when you select the option to call the customer to enable the VOIP call. This access is strictly for maki…

O aplicativo solicita acesso ao microfone quando você seleciona a opção de ligar para o cliente para ativar a chamada VOIP. Este acesso é es…

English: It’s important to provide your details with us promptly, in order to comply with the DAC7 directive. We will only need this informa…

Orders like grocery or shopping orders won't have a printed receipt. For these orders, scan the handwritten order number on the bag. If that…

Deliveroo’s customers share their personal data with us and trust us to keep it safe. As part of our commitment to the privacy of our custom…

At onboarding, you can order professional kit from the Rider Kit Store. Here’s what you can get in your core kit bundle: Bicycles: Insulated…

If you have been medically certified by a doctor as unfit to work for more than 7 days, you can claim £35 per day.  You can claim payments f…

You’ll see the checklist in the rider app before you go online, in the same place where you’ll receive a prompt to complete the identity ver…

You’ll need to complete the checklist in the rider app in order to go online. These checks include confirming your correct phone number, so …

If you want to switch from a bicycle to a motorised scooter or car, you’ll need: Food delivery insurance. Provisional Driving Licence with C…

Shopping orders are orders from our new non-food partners allowing customers to order items they need like flowers, gifts, DIY products, hom…

You should treat these orders just like any other order – you’ll see the fee, partner and customer location in the app upfront and you have …

We have a dedicated team that responds to requests for information from public authorities. Whether you’re the police or other law enforcem…

Your Deliveroo kit will help to transport orders safely and in good condition. You should make sure your kit bag meets our minimum size and …

As part of our market-leading insurance policies, available to all riders for free when working with Deliveroo, you have access to a free te…

The one-off new-child payment to help with loss of earnings and additional expenses is available to riders with an active account who have c…

If you’d like to update your bank details, please fill out this form, providing us with:   Full name, mobile number and email addresses ass…

Food may spill while you're carrying it to the customer. If it does, you'll need to contact Rider Support through the Rider app to let them …

When we offer you a delivery, it will stay open on your screen. If you don’t respond, the system assumes you don’t want to complete it and o…

If suspicious activity is detected on your rider account, which indicates potential misuse of the rider app, your rider account may be tempo…

Sometimes, we run into technical problems. This happens rarely, but if it does happen it may mean you may be unable to go online for a short…

If the restaurant is closed when you arrive, or if the restaurant staff confirm that the order has already been collected, you can unassign …

When two different customers close to each other order from the same or two nearby [restaurants or grocery partners], we sometimes offer bo…

Fees can’t be processed on bank holidays, because banks are closed. If you’re ever due to be paid on a bank holiday, we’ll let you know the …

You can now claim your delivery fees and tips whenever you want! You’ll still be paid weekly every Tuesday as normal, but you also have the …

Deliveroo is proud to offer flexible work with attractive earnings. We try to do this by ensuring the number of riders we onboard and have o…

When you accept an order you’re agreeing to deliver it directly to the customer, so you should always deliver to the customer’s door. For cu…

Deliveroo is proud to offer flexible work with attractive earnings. We try to do this by ensuring the number of riders we onboard and have o…

On an order Your thermal or insulated bag helps keep orders warm, safe and undamaged. It’s best to pack orders upright and securely inside…

Once you've joined, you can order professional kit from the Deliveroo Kit Store. Just log in with your email and password to order. If you'v…

Once your supplier agreement ends, you may need to resubmit your documents if you want to provide services to Deliveroo again. We will let y…

For up to 12 months after your supplier agreement expires, we’ll contact you as soon as we’re onboarding in your area again if you’ve told u…

The GMB is one of the largest trade unions in the UK. Deliveroo has a voluntary partnership agreement with the GMB. This means Deliveroo wor…

Every rider can request a review if Deliveroo chooses to end your contract with us. To request a review of such a decision, all you need to …

It's important that your kit meets our minimum health and safety standards, to keep you safe on the road and protect customer orders. You ca…

If you need new kit you can buy this through the Rider Kit Store. Just log in with your email and password to order. If you've forgotten you…

At the customer’s door, you can tap Arrived in the rider app to alert them that you’ve arrived.  If you can’t reach them, you can send the…

Completing orders during our busy times helps you to earn more money in less time. In the rider app, the purple patches show peak times and …

Currently the rider app is only supported on stable versions of iOS and Android - we do not support private or public beta versions. This me…

Frank (our algorithm) is designed to create the best overall delivery solution. It offers orders to riders based on their live location and …

The best way to keep your kit food-safe and looking fresh is to clean it regularly – as a bonus, it will also make your kit last longer! It’…

The majority of COVID-19 regulations and restrictions have come to an end in the UK, however we still recommend taking precautions to keep y…

You can refer up to 100 friends per year to ride with us.…

Check out this video on how to install your RIDER BOX PRO. …

Yes, customers can either tip you when they place their order, or after you've delivered it.  If the customer didn't tip you when they place…

First, check the top of the order screen - that will tell you if there are already other riders coming to help you with the order. If you ar…

The new Rider Box Pro for scooters and motorbikes is available. Check the pictures below to find out if your rear luggage rack is compatible…

New parents who work regularly with Deliveroo can claim a one-off payment of £1000, to help with loss of earnings and additional expenses, s…

Riders who have completed at least 30 orders in the previous 8 weeks are eligible for earnings support while they're unwell. There's no need…

No - stand-up e-scooters (electric scooters) like the one in the picture below cannot be legally used on public roads or pavements in the UK…

Your share code is a code from the gov.uk site that shows us your right to work in the UK. Here's how to get it. First, follow this link to …

Read more information on letting someone use your account on this page.…

Your safety is our priority and Deliveroo has a zero-tolerance policy in place to deal with any harassing, discriminatory, and/or offensive …

Before you can work with us, you'll need to prove your identity as well as your right to work. We'll ask you to provide your a photo of your…

To log in you'll just need the email address that you have registered with Deliveroo, and your rider ID. You'll need to have delivered an or…

So you’ve ‘bagged’ yourself our latest high quality, highly reflective Pro-Series backpack - congrats! The kit was designed based on feedbac…

If a customer doesn’t respond, you can message them using Chat or give them a call. If they don’t reply or pick up, your app will let you se…

No, we’ve added this to the app to help riders deliver consistently great service to Deliveroo customers. Expected delivery times are a guid…

No, there’s no need to un-assign yourself from the order. If you want to let the customer know that you may arrive later than expected, you …

One document to prove your right to work in the UK, which could be: UK/EEA passport EEA ID card (plus additional photo ID) Non-EEA passport,…

If you're an EU, EEA or Swiss (EEA) passport-holder living in the UK you may need to apply to the Government's EU Settlement Scheme to guara…

Due to kit shortages, Deliveroo is limiting the amount of kit each rider can purchase to ensure it can be distributed fairly. During this ti…

…

Yes, customers are still able to tip you before you’ve delivered their order. …

No, there’s no need to ask the customer to tip you. We’ll send them a message shortly after you’ve delivered their order letting them know …

You can order PPE using this link.…

First, check if we're running any referral rewards in your area. You can find a list of them here. If there is a reward running in your are…

Customer demand varies from time to time, and from area to area For the best experience, remember to ride with us during our busiest times -…

There isn't a maximum distance that you might travel to the restaurant or customer - it varies from place to place. You'll see a full map o…

You can download your invoices directly from the app! To get them, go to the Earnings page, then tap on Previous payments and you'll see the…

You must check the customer's ID for all orders containing alcohol or other age-restricted products, regardless of whether they look old eno…

If you don't want to ride with us for a little while that's completely fine. Your account will remain active for 12 months since you last ro…

If you are ever in danger and need help call the emergency services on 999 immediately. Your safety is our priority, so if you feel unsafe o…

Bicycle, scooter, car or by electric vehicle – it’s totally up to you how you ride with us! Whichever vehicle you choose, we’re committed to…

If you can deliver the order safely, it’s best to complete it. The next thing to do is contact Rider Support and tell the team what’s happen…

If for whatever reason you can no longer complete an order you previously accepted just contact Rider Support in the app and ask to be unass…

All riders need to have core kit that meets our minimum safety standards (it does not need to be Deliveroo branded kit). Bicycles Helmet Ref…

If you'd like to change areas you don't need to tell us, you can do it in the Rider app. In your Rider app, tap the map icon in the top righ…

You can update your phone number and email address yourself, directly in the rider app. Just open up the app and tap on your name in the men…

Open the app, go to the menu and open the Earnings section of the app. Here you'll find: Your daily earnings – your fees and the number of o…

It can take up to 2 weeks to process referral fees – so don’t panic if you don’t receive it immediately. If you haven’t received it soon aft…

You can find everything you need to know about becoming a Deliveroo rider, and apply here.…

Order incentives may be offered to fee per delivery riders at certain times and places, depending on predicted customer demand to make sure …

In an emergency you should always call the emergency services by dialling 999. If the offence has already occurred and you are not in immedi…

The excess is the amount that you are responsible for and which will be deducted, or payable by you, in the event of a claim. The excess app…

Lots of riders work with Deliveroo and other companies in the same hour. You’re completely free to do that and you will still be covered by …

It can take up to 2 weeks to receive the payment following the completion of the referred rider’s 30th order…

You can download the rider app by searching Deliveroo Rider on your phone’s app store, or using these links: iOS (Apple App Store) Android (…

Yes, you’re not required to wear Deliveroo branded kit when on the app or delivering for Deliveroo. You’re welcome to buy kit from a supplie…

Reflective jackets should be made of highly reflective flash material, designed to outline key identifying points of the body - hood, waist,…

Sometimes, we run into technical problems. This happens rarely, but sometimes it will mean you may be unable to go online for a short time w…

Riders get paid for each delivery they make. The exact delivery fee varies per order and includes a variable distance fee. You will be told …